About this opportunity
Supernova Technology™ lists this Vice President, Operations opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
As Director of Operations, you will set the vision and strategy for mission-critical operations across the firm. You will oversee the design and execution of resilient operational infrastructure, ensure the reliability of real-time data systems, and lead a high-performing team. This role is ideal for a leader who thrives at the intersection of strategy and execution, with the ability to both architect long-term operational excellence and respond swiftly to real-time challenges.
About Us Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.
Responsibilities
Strategic Leadership: Define and execute the company’s operations strategy, ensuring resilience, scalability, and continuous improvement across Technology Operations, Data Operations, and Customer Support
Infrastructure & TechOps Excellence: Lead the development of robust monitoring, alerting, and incident management systems to ensure reliability and scalability of mission-critical technology operations
Operational Governance: Establish KPIs, escalation frameworks, and SOPs for mission-critical operations, including both technical and customer-facing functions
Incident Command: Oversee incident management protocols, ensuring rapid recovery, clear communication, and post-mortem learning
Cross-Functional Alignment: Partner with executive leadership, engineering, and product teams to align operations with business priorities and technical requirements
Team Building: Recruit, develop, and mentor a world-class operations team, fostering a culture of accountability and innovation
Qualifications
Bachelor’s in Business Administration, Computer Science, or related field (Master’s preferred)
10+ years in operations, with at least 5 years in senior leadership roles
Proven success leading mission-critical operations in fast-paced, high-availability environments
Expertise in technology operations, real-time monitoring, and incident management
Strong technical foundation in cloud environments and monitoring/incident management tools (Prometheus, Grafana, Datadog, ELK, PagerDuty, etc.)
Exceptional leadership and stakeholder management skills, with experience influencing at the executive level
Track record of building high-performing teams and scaling operational capabilities in growth-focused organizations
Our Employee Benefits
We provide a robust benefits package to support the health and well-being of our employees. Our offerings include:
Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents
HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses
Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage
Compensation: $130,000 - $160,000 per year
Retirement Savings: 401(k) plan with employer contributions
Employee Assistance Program (EAP): Confidential support services, including free therapy sessions
Paid Time Off: Flexible PTO policies
Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more
Note: Actual salary at the time of hire may vary based on qualifications, skills and experience, and location.
Employment details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Transportation, Logistics, Supply Chain and Storage
Join us and make an impact while growing your career at Supernova.
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.