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Job description
The Vice President, Patient Solutions is a senior executive leader responsible for the performance, scalability, and strategic growth of AssistRx's Patient Solutions organization, including all client programs, operational delivery, and revenue-generating services. This role owns the end-to-end program execution, client satisfaction, and operational excellence, ensuring that AssistRx delivers high-quality, compliant, and efficient patient support services across pharmaceutical manufacturer partnerships.
The VP will partner cross-functionally with Technology, Talent Acquisition, Finance, Compliance, and Client Success to drive innovation, optimize delivery models, and scale operations to meet increasing client demand.
This leader is accountable for P&L performance, program KPIs, workforce strategy, and patient outcomes, while building a high-performing leadership bench across Patient Solutions.
Executive Scope & Impact
Owns performance across Patient Solutions programs (billable revenue engine)
Direct impact on client retention, revenue growth, and margin optimization
Leads large-scale operations (multi-site, high-volume call center + program delivery)
Oversees Director / Sr. Director / Program leadership layers
Drives Day 1 readiness, hiring capacity, and operational scalability
Key contributor to enterprise strategy and growth roadmap
Key Responsibilities
Operational Leadership & Program Performance
Provide executive oversight of all Patient Solutions programs to ensure delivery against KPIs, SLAs, and client expectations
Drive consistent performance across programs including: Throughput / case volume
Quality and compliance
Patient and provider experience
Establish standardized operating models across programs to improve consistency and scalability
Partner with Technology to enhance systems, automation, and workflow efficiency
Financial & Revenue Ownership
Own Patient Solutions P&L performance, including: Revenue realization from billable programs
Cost management and margin optimization
Partner with Finance to: Forecast hiring demand and capacity
Align labor models to program profitability
Identify opportunities to increase revenue per program through efficiency and scale
Strategic Growth & Client Partnership
Serve as executive partner to pharmaceutical clients, ensuring: Strong relationship management
Alignment to program goals and outcomes
Collaborate with Business Development and Client Success to: Support new client launches
Expand existing programs
Drive innovation in Patient Solutions offerings (automation, digital engagement, analytics)
Workforce Strategy & Talent Alignment
Partner with Talent Acquisition and HR to: Ensure hiring aligns to program demand and revenue timelines
Maintain Day 1 readiness standards
Build scalable workforce models: FTE vs contingent strategy
Training and onboarding alignment (Academy integration)
Develop leadership bench strength across: Directors
Program leaders
Supervisors
Process Improvement & Innovation
Lead continuous improvement initiatives across Patient Solutions: Workflow optimization
Automation and technology enablement
Cost efficiency improvements
Use data and analytics to drive: Performance insights
Predictive modeling for staffing and demand
Champion a culture of innovation and operational excellence
Compliance, Quality & Risk Management
Ensure all programs operate within: Healthcare regulatory requirements
Client contractual obligations
Partner with Compliance and Legal to mitigate risk
Maintain high standards for: Data privacy (HIPAA alignment)
Quality assurance
Audit readiness
Leadership & Organizational Development
Lead and develop a high-performing Patient Solutions leadership team
Foster a culture of: Accountability
Performance ownership
Continuous improvement
Drive engagement, retention, and leadership development initiatives
Build succession plans for critical roles
Requirements
Education
Bachelor's degree required
Master's degree (MBA, MHA, or related) strongly preferred
Experience
10-15+ years of experience in: Healthcare operations, patient support programs, or pharma services
5+ years in senior leadership (Director / VP level)
Proven experience managing: Large-scale operations (call center, patient services, or similar)
Multi-program environments with revenue accountability
Experience working with: Pharmaceutical manufacturers or healthcare clients strongly preferred
Core Competencies:
Strategic Leadership & Vision
Operational Excellence & Scalability
Financial & Business Acumen
Client & Stakeholder Management
Data-Driven Decision Making
Change Management & Transformation
Talent Development & Organizational Leadership
Innovation & Continuous Improvement
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.