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Job description
Vice President, Product Manager - Delegated Experiences and Agentic AI - Trust & Security
New York, NY, United States
Job Category Product Management
Business Unit Consumer & Community Banking
Locations 450 W 33rd St, New York, NY, 10001, US
Job Schedule Full time
Job Description
Unleash your expertise in product development and optimization while collaborating across a global financial organization to deliver meaningful, secure experiences. You will turn customer insights into product outcomes that improve quality, reliability, and trust.
As aVice President, Product Manager -Delegated Experiences and Agentic AI in Trust and Security, you will shape the strategy and delivery of authentication and authorization capabilities that protect customers and enable seamless digital journeys. You will partner with design, engineering, and testing teams to define requirements, prioritize work, and continuously improve performance using research and product metrics.
Job responsibilities
Partner with product managers to identify new opportunities through user research and discovery
Assess upstream and downstream impacts of new features across the end-to-end product experience
Support journey mapping, market analysis, and customer feedback collection to inform the product roadmap
Analyze and report product metrics across the development life cycle, including time, cost, and quality outcomes
Translate needs into clear requirements, epics, and user stories for technology delivery teams
Prioritize and execute deliveries using agile methods to achieve roadmap outcomes
Manage timelines and stakeholder communications, including updates to senior leaders
Facilitate technical and non-technical discussions to align teams on scope, sequencing, and dependencies
Partner with testing teams on end-to-end testing, user acceptance testing, and post-release validation
Drive problem-solving and prioritization by balancing speed, scalability, quality, and readiness
Apply risk management practices to identify issues early and deliver dependable product outcomes
Required qualifications, capabilities, and skills
5 years of experience in product management or a closely related domain
Proficient knowledge of the product development life cycle
Experience leading discovery and requirements definition activities
Developing capability in data analytics and product measurement
Experience using agile delivery and issue-tracking tools (for example, Jira and Figma)
Demonstrated ability to deliver effective product demonstrations for varied audiences
Experience delivering initiatives through the software development life cycle from concept to production
Domain knowledge in authentication, authorization, and identity life cycle management
Strong collaboration, communication, and stakeholder management skills
Strong risk awareness and ability to manage delivery tradeoffs with partners
Preferred qualifications, capabilities, and skills
Hands-on experience with OAuth 2.0 and OpenID Connect
Experience building or managing API-based products
Experience with dynamic, risk-based assessment and step-up challenge patterns
Practical product experience with AI platforms, agentic workflows, and MCP servers and tooling
Experience designing human-in-the-loop conversational AI solutions for external users
AWS certification
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.