About this opportunity
Gainor Staffing lists this Vice President, Resident Engagement opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
A dynamic residential real estate company is transforming what it means to feel at home in New York City. With a strong emphasis on cultural responsibility, sustainability, and human connection, it creates spaces where people can live, grow, and belong. The Vice President of Resident Engagement will drive strategic initiatives that enhance satisfaction and community engagement across a large multi-family portfolio in NYC!
What You’ll Do
Lead the resident experience strategy for a large NYC community across 100+ buildings
Oversee a high-volume call center and resident relations team, ensuring consistent, empathetic service
Personally manage sensitive escalations, resolving issues with diplomacy and care
Collaborate with senior leadership to streamline operations, introduce new technologies, and improve service delivery
Align and update standard operating procedures across departments to ensure consistency and excellence
Use resident feedback and NPS data to drive continuous improvement and new initiatives
Support lifestyle programming that builds community, including events, wellness, and recreation
Foster a culture of accountability, collaboration, and high performance across all touchpoints
Who You Are
You have 10+ years of experience leading large, cross-functional teams in property management, hospitality, or a similar industry
Experienced in managing complex issues, including emergencies and high-pressure escalations
Comfortable working with elected officials, tenant associations, and a diverse resident population
Known for your ability to coach, motivate, and build morale in fast-paced, high-stakes environments
Deeply familiar with NYC housing regulations or similar high-regulation markets
A calm, solutions-oriented communicator who thrives in dynamic, people-first organizations
Discreet and professional, with a low public profile and a strong sense of integrity
What Success Looks Like
Residents feel heard, respected, and supported, with measurable improvements in satisfaction and trust
Your team is engaged, empowered, and consistently delivering high-quality service
Operational workflows are more efficient, with faster response times and fewer escalations
Strategic goals are met through clear roadmaps and strong cross-functional alignment
The company’s reputation for resident care and community impact continues to grow
You are seen as a trusted leader, advisor, and culture carrier within the organization
Salary Range: $200,000 – 225,000 annually, based on experience
Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.