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Job description
As the Vice President within Chase Branded Cards in Card Services, a key business within Consumer & Community Banking at JPMorganChase, you will be a leader on the Small Business (SMB) Card team, responsible for shaping and executing cross-portfolio spend and lend strategies and promoting capabilities that accelerates growth, deepens engagement, and improves portfolio economics.
You will operate at the intersection of product, analytics, risk, finance, and delivery, translating insights into a clear strategic roadmap and measurable outcomes. The role requires a strong understanding of credit card economics, an interest in customer insights and marketing, and a high degree of curiosity.
Job responsibilities
Define cross-portfolio strategies that drive premium spend and profitable revolving balances
Build and maintain a cross-portfolio roadmap for capabilities such as engagement levers, rewards and redemption experiences, features, user experience, and servicing improvements
Translate profit and loss and unit economics into clear decisions on prioritization, sequencing, and expected impact
Develop a point of view on small business customer segments, including spend behaviors, revolving behaviors, rewards usage, and industry trends
Partner with risk and lending stakeholders to balance growth objectives with portfolio performance and risk appetite
Create a test-and-learn agenda, structure experiments, synthesize results, and convert learnings into scalable playbooks
Lead through influence by aligning stakeholders, driving decisions, and reinforcing accountability across a multi‑quarter roadmap
Establish success metrics and reporting to track progress, outcomes, and tradeoffs across initiatives
Required qualifications, capabilities, and skills
Bachelor’s degree
At least 6 years of experience in analytics, finance, strategy, product, or portfolio management
Experience in credit card portfolio management and/or lending
Strong knowledge of customer insights, profitability drivers, and credit risk metrics (for example, loss rates, approvals, utilization, line management)
Demonstrated ability to take a strategy from business case through delivery with a clear measurement plan
Strong stakeholder management skills with a track record of influencing outcomes in a matrixed environment
Excellent written and verbal communication skills, including executive‑ready storytelling and concise synthesis of complex analysis
Strong prioritization skills with the ability to manage multiple concurrent initiatives and dependencies
Preferred qualifications, capabilities, and skills
Experience developing rewards, redemption, or engagement capabilities for card products
Experience partnering with product and delivery teams from concept through launch
Experience designing and scaling experimentation programs (test design, measurement, and insights translation)
Familiarity with small business customer segments and spend or lending behaviors
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Benefits and Compensation
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
comprehensive health care coverage
on‑site health and wellness centers
a retirement savings plan
backup childcare
tuition reimbursement
mental health support
financial coaching
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase‑branded and co‑branded cards in partnership with well‑known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Lead small business card strategy to grow revenue, deepen customer engagement, and boost performance across spend and lending products
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.