About this opportunity
Aquarius Professional Staffing lists this Video Banker opportunity in hamilton, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Would you like the opportunity to get your foot in the door with one of the top banking/financial institutions based here in the Cincinnati area? Don't miss your chance and apply now!
Please ensure you read the below overview and requirements for this employment opportunity completely.
**Remote after training and being successful
What you will be doing as the Video Banker:
Engaging with customers through a variety of support channels, which may include incoming ITM sessions and transactions, email, social media and/or online chat.
Drive retention, adoption and engagement of customers through non-traditional channels using unique technology, programs and associations.
Providing customer transaction services using video enabled interactive teller technology (ITM) via two way, and represents the Company well by presenting a positive, professional image and meeting or exceeding customer expectations.
Monitor technical problems and correct deficiencies
Monitor processing systems for efficient utilization.
Answer customer inquiries relating to bank products and services. Inquires may be received via ITM session delivered through ITM routing technology or through digital channels such as email, social media and online chat.
Recognize sales opportunities and refer clients to sales associates Remain current on products, services, policies and procedures
Resolve customer inquiries or issues with respect to any loan product offered by Company Resolve customer issues through account research and utilization of support materials and resources
Perform customer account transaction and maintenance activities accurately
Strive for first contact resolution of customer inquiries, transactions and problem resolution
Escalate customer requests requiring additional knowledge or expertise as defined by department leadership xhqgsiq
What you will need as the Video Banker:
High school diploma or general education degree (GED)
1+ years of experience working in a customer service environment
Must have strong communication skills in a face to face environment and be comfortable being on camera
Demonstrated ability in providing excellent customer service
Strong interpersonal, verbal and written communication skills.
Working knowledge of database software, such as Jack Henry Silverlake, Teller Now/Network Manager or other customer information systems
Worksite address
hamilton, OH, 45013, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.