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Job description
Summary
Vietnamese/English Speaking Executive Host
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time; Swing Shift | Schedule varies based on business needs, including evenings, weekends, and holidays
Compensation & Benefits
Salary Range: Salary
Comprehensive benefits package:
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Free Meal Per Shift
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska dedicated to creating long-term economic growth and sustainable employment opportunities for Tribal members.
WarHorse Gaming is the gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). The organization operates casino gaming properties across Nebraska, focusing on delivering exceptional guest experiences, strong community impact, and continued economic development.
Our work is guided by our core NATIVE values:
Native American Owned & Proud - Serving the Winnebago Tribe of Nebraska
Accountable - To always do what's right
Team-Focused - For inclusive progress
Innovative - In creating solutions
Visionary - In our purpose and direction
Excellence - Through learning and performance
Position Summary
The Executive Host is responsible for developing, managing, and coordinating programs that attract and retain mid- to high-limit gaming guests, ensuring exceptional guest satisfaction and repeat visitation. This role builds and maintains strong player relationships, delivers personalized service, and supports revenue growth through targeted guest engagement and VIP program execution while ensuring compliance with all company policies, internal controls, and regulatory requirements.
Key Responsibilities
Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
Develop and maintain relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits
Market gaming products, amenities, promotions, and property offerings to targeted guests
Greet guests and participate in social events, promotions, and VIP functions
Track guest visits, arrange accommodations, and issue complimentary offerings within established guidelines
Manage and promote Player's Club enrollment and related loyalty programs
Maintain accurate guest histories and player tracking data for future marketing efforts
Protect guest rewards, credit lines, and account integrity in accordance with policy
Resolve guest complaints and service issues in a timely, professional, and courteous manner
Coordinate VIP services including food, beverage, transportation, cross-property events, and special experiences
Maintain a visible presence on the gaming floor and at VIP events to engage high-value guests
Drive gaming revenue growth through targeted outreach, networking, and telemarketing efforts
Review activity reports and financial performance data to assess progress toward goals and adjust strategies as needed
Represent the company at promotional events, entertainment functions, and sponsored activities, both on and off property
Stay informed on gaming machines, player tracking systems, promotions, entertainment offerings, and competitor activity
Attend meetings and collaborate with internal departments to support marketing and player development initiatives
Perform other duties as assigned
Qualifications & Experience
Required:
Must be at least 21 years of age
Must be Bi-lingual in Vietnamese and English
High school diploma or equivalent required
Minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment)
Strong understanding of player tracking systems and complimentary/comp guidelines
Established player base or demonstrated ability to build and maintain a loyal guest following
Proficiency in Microsoft Office Suite or related software
Strong organizational, analytical, and problem-solving skills
Excellent guest relations and phone etiquette skills
Ability to secure and maintain a Nebraska Gaming License
Preferred: College degree in Marketing, Hospitality, Business, or related field
Certification Requirements
Nebraska Gaming License (required and must be maintained)
Valid Driver's License
Work Environment & Physical Requirements
Ability to work in a fast-paced, guest-facing casino environment
Frequent standing, walking, and movement throughout gaming and entertainment areas
Ability to communicate effectively in noisy, high-energy environments
Occasional lifting and carrying of promotional materials or supplies (up to 25 lbs)
Availability to work flexible shifts, including evenings, weekends, and holidays
Schedule & Travel
Travel is primarily local during business hours, with occasional out-of-area or overnight travel required
Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules based on business needs
Why Join This Team?
A mission-driven culture focused on economic development and community impact
Guided by strong NATIVE values and Tribal-owned purpose
Opportunity to build meaningful relationships with high-value gaming guests
Dynamic, fast-paced environment with exposure to VIP marketing and player development strategies
Career growth within a diverse and expanding gaming enterprise
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Worksite address
lincoln, NE, 68511, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.