About this opportunity
Pemberton Injury Law Firm lists this Virtual Specialist, Data Entry / Part Time opportunity in king, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Make a Difference from the Very First Conversation
At Pemberton Personal Injury Law Firm, every client journey begins with a single conversation. That conversation can bring clarity and confidence during one of the most challenging times in a person's life.
We're seeking a compassionate and engaging Intake Specialist to serve as the first point of contact for prospective clients. In this role, you'll help individuals understand their options, feel supported, and take the next step toward getting the help they need.
Pemberton Personal Injury Law Firm was recognized as one of the 2025 Best Places to Work: Law Firms, and we are committed to creating a workplace where employees feel supported, valued, and empowered to grow.
Why Choose Pemberton?
Meaningful work that makes a real difference in clients' lives
A supportive, collaborative, and team-oriented culture
Opportunities for professional growth and development
Leadership that values and invests in employees
The flexibility to work remotely or from one of our offices
A fast-paced environment where every day brings new opportunities
A firm committed to excellence, compassion, and service
What You'll Do
Professionally handle inbound inquiries from prospective clients
Create a welcoming and supportive experience during every interaction
Build rapport and establish trust with individuals seeking legal assistance
Clearly explain the firm's services, approach, and next steps
Ask thoughtful questions to understand each caller's situation and needs
Gather and document important information during the intake process
Maintain accurate records of client interactions and assessments
Coordinate with attorneys and staff to ensure a seamless client experience
What You Bring to the Table
Prior experience in legal intake or a similar role is required
Prior experience in Personal Injury intake is preferred
Excellent written and verbal communication skills
Strong interpersonal skills and the ability to build rapport with a diverse range of people
A natural ability to guide meaningful conversations and help others feel comfortable and understood
Strong listening, organizational, and problem-solving skills
Professional, compassionate, and empathetic client-service skills
Confidence and professionalism while maintaining a client-first approach
The ability to assess needs, think critically, and make sound decisions in real time
A proactive mindset with the ability to manage multiple priorities accurately and efficiently
The ability to establish trust and credibility quickly with prospective clients
Strong discretion and professionalism when handling sensitive and confidential information
Strong computer skills and proficiency with Microsoft Office
A positive attitude and the ability to thrive in a fast-paced environment
Compensation & Benefits
Competitive Pay Based on Experience
Health, Dental, and Vision insurance
Paid Time Off and Paid Holidays
Discretionary bonus opportunities
Retirement plan with employer match
Work Location & Hours
Job Type: Full-Time
Schedule: Monday-Friday, 8:30 a.m. - 5:00 p.m.
Work Arrangement: Remote or In-Office Ideally, the selected candidate will work primarily on-site in one of our Wisconsin offices. However, we are open to a fully remote arrangement for the right candidate.
Technology and equipment provided for remote employees
Baraboo, WI (Main Office)
Sun Prairie, WI
Madison, WI
Eau Claire, WI
Join Our Team
If you are passionate about helping people, building meaningful relationships, and creating exceptional first impressions, we would love to hear from you.
Equal Opportunity Statement
Pemberton Personal Injury Law Firm is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and consider qualified applicants without regard to legally protected characteristics.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.