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Job description
Program Highlights
Volunteers conduct remote outreach calls to patients, introducing themselves, assessing the patient’s overall hospital experience, and sharing up-to-date visitation hours and guidelines.
When patients express needs, questions, or concerns, volunteers communicate this information to the nursing team at the conclusion of the call to ensure appropriate and timely follow-up.
When patients recognize staff members for exceptional care, volunteers submit recognition emails to the appropriate manager(s) to help celebrate and reinforce outstanding service.
Hours of Operation
Monday–Sunday: Between 9:00 a.m. and 6:00 p.m. CST
Volunteer scheduling is flexible, allowing individuals to select days and times that work best for them.
Volunteer Requirements
Volunteers must be 17 years old and older
Background Check: Required for all volunteers aged 19 and older. Volunteer Orientation Training: Online module introducing Advocate Aurora Health and our organizational mission.
Compliance and Integrity Training: Online module outlining AAH’s compliance and privacy standards, including essential information needed to help safeguard patients, visitors, and team members.
In‑Depth Training
Volunteers receive 7–8 hours of one‑on‑one training with a member of our training team.
Training team members are available Monday–Friday, 9:00 a.m.–5:00 p.m.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.