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Job description
Visitor Experience Safety & Security OfficerThe Milwaukee Rescue Mission is seeking a part-time Visitor Experience Safety & Security Officer. This position is a highly visible, front-facing dual role, combining exceptional hospitality and customer service with professional safety and security responsibilities. This position proactively maintains Central Campus safety and security, and is also responsible for greeting, assisting and directing all visitors with a warm, professional, and mission-driven approach when working in the Visitor's lobby. In addition, this position may also be required to cover shifts in the Distribution Center or other Milwaukee Rescue Mission locations as operational needs require.Work Schedule: Part-time (20-24 hours/week) Monday & Tuesday 6:00pm-12:00am and Saturday 2:00pm-10:00pm, with additional hours as needed.Location: Central Campus, 830 N 19th Street, Milwaukee, WI.ResponsibilitiesSafety & Security:Conduct regular patrols and inspections of the building and grounds to identify and report maintenance concerns, damage and potential security risksDiligently monitor surveillance cameras, alarm systems, and access control systems throughout shiftRespond to alarms and emergency calls, requesting assistance from emergency personnel for high-risk situationsIf necessary, remove or assist in removing any person engaged in suspicious or criminal actsAssist with escorts for staff and guests to vehicles after dark, if requestedPerform First Aid and/or other life saving measures if necessarySupport various emergency drills per emergency action plansAssist with guest screening and breathalyzer tests at the Central Campus shelters (Safe Harbor & Joy House), as neededProvide support for safety and security needs at other MRM campuses as neededVisitor Lobby:Greet and engage visitors, including donors, vendors, volunteers, shelter guests and staff in a warm, professional and mission-driven approach ensuring each individual feels welcomed, valued, safe and appropriately directedProvide clear direction and coordination, ensuring all visitors are efficiently connected to the appropriate department, staff member, or service areaFacilitate a seamless and positive experience for donors, including directing them to the Distribution Center or Pantry and ensuring proper handling of donated itemsMaintain a clean, organized, and professional lobby environment that reflects MRM's standards of excellence and careExecute opening and closing procedures with consistency, accountability, and attention to detailDistribution Center (as needed):Assist with the intake, sorting, organization, and inventory of in-kind donations, including clothing, household goods, personal care items, and seasonal suppliesDemonstrate stewardship and appreciation for all donated items, recognizing their significance to both donors and those servedSupport organizational flow by transporting, stocking, and organizing materials in a safe and efficient mannerPerform physical tasks including lifting, unloading, and stocking shelvesQualificationsMature Christian with a servant's heart who is able to relate well with others in a diverse populationHigh School diploma or GED required, Associate degree preferredMinimum 2 years customer service, hospitality, concierge, reception, or security-related experience preferredOutstanding customer service skills, outgoing and approachable with an enthusiastic, friendly and welcoming personalityStrong verbal and interpersonal skills with the ability to actively listen, de-escalate, and communicate clearly and respectfullyStrong organizational and decision-making skillsEffective prioritization and time management skillsAbility to work cohesively with staff across departments, demonstrating flexibility and reliabilityCompetent working with Microsoft OfficeComfortable working with surveillance systems, access control systems, and security technologyMust be able to handle physical workload – ability to sit or stand for long periods of time, walking, stair climbing, kneeling, squatting, crouching, reaching, handling and gripping without difficulty, repetitive movement of both hands and arms, as well as frequent lifting or moving items with a maximum weight of 55lbs a short distance (ex: floor to shelf or cart), and pushing or pulling heavier items with the use of a cart or dolly.A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsiveBe in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical ConvictionsBe a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conductPass a pre-employment background check and drug testPart-Time BenefitsHiring Range: $19.21-$20.10 hourly + applicable shift differential based on candidate qualifications and experiencePaid holidaysFree onsite parkingFree meal available during shiftBusiness Casual/Casual Dress
Worksite address
milwaukee, WI, 53205, US
Who can apply
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