This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
The Volunteer Engagement Manager is responsible for building and sustaining a volunteer program that directly supports United Ministries' mission. Reporting to the VP of Programs and Operations, this role owns the full lifecycle of volunteer engagement — from assessing where short and long-term volunteer support is needed across programs, through recruitment, onboarding, and management, to ongoing recognition and offboarding. The Manager also manages in-kind donation drives, supports intern placement, coordinates volunteer labor for special projects and housing "flip" turnovers, and produces regular communications to keep volunteers engaged and informed.
This position works in close partnership with the Mission Advancement team, program directors and managers, the Leadership Team, and external community stakeholders to ensure volunteers are well-prepared and effectively deployed. The role requires strong relationship-building expertise paired with equally strong project management skills. This position frequently requires weekend and evening availability for events and volunteer activities, and during these times staff are expected to flex their schedule accordingly during the standard workweek.
Position Responsibilities - Essential
This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Annual Strategy and Planning — 15%
With the support of the Dir of Dev Ops, VP of Program and Operations, and Program Mangers develop and annually update a comprehensive volunteer engagement plan
Develop, implement, regularly review, and strengthen the volunteer handbook and associated policies, procedures, and risk-management practices to support consistent, safe, and effective volunteer engagement across the organization.
Meet regularly with program leaders to identify current and anticipated volunteer needs.
Develop recruitment strategies and partnerships with community organizations, schools, faith communities, and corporations.
Define volunteer program performance measures and use results to strengthen recruitment, engagement, and retention.
Design group service projects that align organizational needs with volunteer capacity.
Operations — 45%
Own the full volunteer lifecycle for both recurring, regularly scheduled volunteers and one-time or short-term volunteers: onboarding, orientation, training, scheduling, supervision, and offboarding
Serve as the primary point of contact for all active and prospective volunteers
Match volunteer skills and interests to appropriate roles across programs
Respond to individual and group requests for service projects, working with requesters to identify and plan meaningful, well-matched opportunities
Maintain the organization's volunteer relationship management (VRM) software as the system of record, ensuring the accuracy and integrity of all volunteer data
Use the VRM platform to manage, fill, schedule, and communicate volunteer opportunities
Provide training to program managers and staff on effectively and cooperatively working with volunteers in their area of focus and on utilizing the VRM to track volunteer hours
In collaboration with the Mission Advancement team, support the planning and execution of agency events, leading the recruitment and coordination of event volunteers
Track defined metrics and produce monthly, quarterly, and annual performance reports
Evaluate and mitigate risks associated with volunteer positions and ensure controls are in place to protect volunteers, programs, the organization, and community
Recruit, screen, train, schedule, and support Cottage Home Village volunteers, ensuring that all volunteer activities respect resident privacy, dignity, autonomy, safety, and the permanent supportive housing model.
Coordinate with Cottage Home Village staff to evaluate volunteer activities and adjust opportunities based on resident and program needs.
Communications, Recognition & Stewardship — 15%
Write and distribute a volunteer e-newsletter
Draft one-off communications as needs arise (urgent recruitment asks, event announcements, program updates)
Plan and facilitate an annual volunteer appreciation event
Build and execute ongoing recognition and stewardship strategies to strengthen long-term volunteer relationships
Program Support & Special Projects — 25%
Identify in-kind donation needs across programs
Organize and manage in-kind drives from planning through collection and distribution, including an annual holiday Giving Tree
Serve as the initial point of contact for prospective interns
Coordinate with relevant program or department leads to place interns appropriately once initial intake is complete
Oversee the volunteer and in-kind needs portion of the housing unit turnover ("flip") process
Recruit and coordinate volunteers for cleaning, and for gathering supplies and furniture to ready the home for the incoming family
Coordinate timelines with housing program staff to ensure flips are completed on schedule
Essential Skills and Experience
Bachelor’s Degree required
Minimum 2 years in a management or coordinator role within a nonprofit organization, including demonstrated staff or volunteer supervision and accountability
Proven project management experience, including managing complex, multi-stakeholder events from conception through execution
Experience developing and growing corporate volunteer engagement programs preferred
Enthusiastic relationship-builder with strong leadership skills including strategic planning, team development, and community outreach
Strong written and verbal English communication skills; bilingual Spanish ability is a plus
Familiarity with donor and volunteer management platform (Bloomerang and POINT preferred)
Experienced problem-solver with strong conflict resolution skills
Action-oriented, flexible, and innovative approach to program management
Strong decision-making ability and meticulous attention to detail
Excellent organizational and time management skills; ability to manage multiple concurrent projects and deadlines under pressure
High level of professionalism, confidentiality, and independent judgment
Strong interpersonal skills, especially in working with volunteers, donors, and community partners across a wide range of backgrounds
Commitment to diversity, equity, and inclusion; ability to work respectfully with diverse clients and staff
Reliable automobile, valid driver’s license, and car insurance as required by law
Regular and sustained attendance; willingness to work evenings and weekends as needed
Self-starter who works equally well independently and as part of a collaborative team
#J-18808-Ljbffr
Worksite address
greenville, SC, 29610, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.