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Job description
Myositis Support and Understanding Association (MSU) is seeking a compassionate, detail-oriented Financial Assistance Specialist to support individuals and families affected by myositis. This role plays an important part in ensuring that patients experiencing financial hardship can access the support and resources they need.
Time Commitment: Approximately 2–5 hours per week , depending on the number of financial assistance applications received.
Responsibility
The Financial Assistance Specialist is responsible for acting in the best interests of the Association while following MSU’s policies and procedures regarding the Financial Assistance Program. The Specialist will bring an informed and inclusive perspective when reviewing applications and assisting applicants.
This role includes reviewing applications, communicating with applicants and the assistance team, and providing follow-up support throughout the application process.
The work directly impacts individuals and families affected by myositis who need financial assistance. These efforts help improve their quality of life and access to needed resources.
Principal Duties
Screen and evaluate financial assistance applications
Communicate with applicants and the assistance team regarding application status
Ensure all required documentation has been received from applicants
Complete application checklists and forward completed files to the Manager or Treasurer for review and approval
Prepare check requisitions for approved applications and submit them to the Manager for approval
Maintain records and documentation in the JotForm database for each application
Assist the Financial Assistance Program Manager, Treasurer, and Board of Directors as requested
Qualifications
The following are considered key qualifications for this role:
Knowledge of myositis (preferred but not required)
Understanding of and commitment to MSU’s mission, vision, and the goals of the Financial Assistance Program
Associate degree in a related field preferred but not required
Strong customer service skills
High attention to detail
Ability to handle difficult situations and conversations with professionalism and compassion
Strong organizational and time management skills
Computer proficiency including Teams, Word, and Excel; familiarity with JotForm is a plus
Excellent verbal, listening, analytical, and written communication skills
Ability to work independently while also collaborating as part of a team
Willingness to learn and conduct research when needed
Benefits
Volunteer remotely from home or anywhere
Access to training and development opportunities
Skills training in financial assistance administration (Teams, JotForm, and handling difficult situations)
Flexible scheduling
Supportive and collaborative team environment
Opportunity to make a meaningful difference in the lives of people living with myositis
At MSU, we are dedicated to improving the lives of those affected by myositis through support, education, advocacy, and access to resources. Every member of our team plays a role in helping patients feel seen, supported, and empowered.
If you value compassion, integrity, and mission-driven work, we encourage you to apply and join us in making a meaningful difference for individuals living with rare autoimmune diseases.
Worksite address
lincoln, DE, 19960, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.