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Job description
Rate: $29 USD per hour
nDescription
nTITLE: Volunteer Management System Administrator
nDEPARTMENT: Community Relations and Development
nSTATUS: Part-Time, Non-Exempt
nSALARY: $29 - $30
nTHE SALVATION ARMY MISSION
nThe Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
nPOSITION SUMMARY
nThe Volunteer Management System Administrator provides part-time administrative and operational support for the implementation, adoption, and ongoing stabilization of the Golden Volunteer Management System across The Salvation Army USA Western Territory.
nGolden represents both a national technology platform and a transformational change in how volunteers are recruited, managed, and engaged. Reporting to the Territorial Director of Volunteer Engagement and working in close partnership with Information Technology (IT), this position supports the day-to-day administration of the platform by coordinating user access, providing frontline support, maintaining system resources, reinforcing training, and promoting consistent use of established processes.
nThe Administrator serves as the primary operational resource for divisional users, translating platform functionality into practical guidance while ensuring users receive timely, accurate, and consistent support. This role operates within established policies and procedures, escalating exceptions, policy questions, and strategic decisions to Volunteer Engagement leadership.
nSuccess in this position will improve user experience, strengthen platform adoption, enhance data quality, and ensure consistent implementation of Golden across the Territory during rollout, seasonal campaigns, and future implementation phases.
nEDUCATION AND WORK EXPERIENCE:
nnnHigh school diploma or equivalent required; associate or bachelor’s degree or relevant coursework preferred.
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nnTwo or more years of administrative, operations, customer support, or systems support experience.
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n nKNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
nnnComfort learning and administering web-based software platforms; experience with a volunteer management, CRM, or database system (Golden experience a plus).
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nnStrong attention to detail and accuracy, particularly in data entry, configuration, and account management.
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nnExcellent customer-service orientation with the ability to support users patiently and professionally across multiple divisions.
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nnClear written and verbal communication skills, including the ability to update documentation and explain processes to non-technical users.
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nnStrong organization, prioritization, and follow-through skills; able to manage multiple requests in a fast-paced, evolving environment.
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nnAbility to work within established processes and boundaries, exercising sound judgment about when to escalate.
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nnProficiency in Microsoft Office (Word, Excel, Outlook).
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nnCommitment to The Salvation Army Mission.
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n nESSENTIAL DUTIES AND RESPONSIBILITIES:
nnnSupport user access administration by providing guidance on role definitions, assisting with exception requests, and partnering with Information Technology (IT) and Volunteer Engagement leadership to resolve access-related questions.
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nnProvide first-line field support and issue triage, responding to help tickets, troubleshooting common issues, and escalating complex or policy-related matters to Volunteer Engagement leadership.
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nnMonitor support requests to identify recurring issues, training opportunities, and emerging trends, and communicate recommendations to Volunteer Engagement leadership.
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nnMaintain current knowledge of Golden functionality, enhancements, and implementation updates to ensure field guidance, documentation, and training remain accurate.
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nnFollow up with designated vendor representatives to obtain clarification, resolve outstanding questions, and secure timely responses to support field inquiries and implementation activities.
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nnPerform routine system administration tasks, including data cleanup, configuration support, and quality assurance activities that promote accurate and reliable system data.
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nnMaintain and update user-facing documentation, training materials, quick reference guides, and Help Center resources to ensure information remains current and accessible.
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nnCoordinate recurring Office Hours by scheduling sessions, tracking questions, documenting outcomes, and following up to ensure timely issue resolution.
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nnDevelop and maintain strong working relationships with Divisional Volunteer Engagement leads by providing responsive assistance, practical guidance, and timely follow-up on Golden-related questions and requests.
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nnProvide operational support during major implementation milestones, seasonal volunteer initiatives, and other periods of increased activity to ensure continuity of service.
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nnPerform other related duties as assigned by the Territorial Director of Volunteer Engagement.
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n nWORK HABITS:
nnnMust adhere to all Salvation Army policies and procedures.
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nnMust be willing to support the mission of The Salvation Army through work responsibilities and always reflect positively on the Army’s brand and values through all work and interactions.
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nnMust maintain the integrity of confidential communications or activities.
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nnMust maintain a professional, courteous, and cooperative manner with all territorial headquarters and field personnel and outside contacts, demonstrating respect and a positive attitude at all times.
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nnMust be a team player, take initiative, and be flexible in assisting others to ensure accurate and timely achievement of work objectives.
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nnMust maintain an organized work area and files, contributing to efficiency and accuracy within deadlines.
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nnMust be able to comprehend assignments and ask for additional information or clarification until the assignment is understood.
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n nPHYSICAL REQUIREMENTS:
nQualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
nnnAbility to travel to anywhere in the territory to conduct statistics trainings/seminars.
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nnAbility to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous
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nnAbility to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
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nnAbility to operate telephone.
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nnAbility to operate a desktop or laptop computer.
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nnAbility to lift up to 25 lbs.
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nnAbility to access and produce information from a computer.
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nnAbility to understand written information.
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n nREPORTS TO: Territorial Director of Volunteer Engagement
nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Worksite address
rancho palos verdes, CA, 90275, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.