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Centene Corporation

VP, Cloud Contact Center Platforms & AI Innovation

town of florida, NY

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About this opportunity

Centene Corporation lists this VP, Cloud Contact Center Platforms & AI Innovation opportunity in town of florida, New York. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Centene Corporation seeks a senior technology leader to drive integration, modernization, and reliable operation of enterprise telephony and contact center platforms. You will collaborate with business owners, vendors, and IT professionals to align solutions with organizational goals and deliver a scalable omnichannel experience for members, providers, and associates.

You will lead modernization across IVR, outbound/inbound calling, and AI-enabled routing while ensuring regulatory compliance and

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