Job description
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
The VP, Commercial is responsible for defining and executing the global commercial strategy across the West Vantage Operating Unit (“OU”), including all regions and segments. Reporting to the OU President and serving as a member of the OU Senior Leadership Team, this role drives sustainable revenue growth, margin expansion, and long-term value creation.
In a highly regulated Pharma Services/CDMO environment, the VP, Commercial for West Vantage ensures commercial excellence across the full customer lifecycle—from early-stage development partnerships through commercial manufacturing and lifecycle management—while aligning growth strategy with operational capacity, regulatory requirements, and capital investment priorities.
This role leads all global commercial functions for the OU, including Marketing and Commercial Operations, and Account Management and Business Development for Strategic Global Accounts, Channel Partners, and Emerging and Mid-Tier Pharma. A key responsibility will be to shape the commercial organization, standards, and processes, while driving high-value growth across the global network, strategically focused on drug/device assembly and packaging, as well as integrated combination product services. This role will be positioned as a possible future successor to the OU President.
Essential Duties and Responsibilities
OU Commercial Strategy
Define and execute a multi-year global commercial strategy aligned with corporate objectives and the 10-year strategic plan
Shape growth priorities across customer segments, geographies, and offerings
Lead global go-to-market architecture across early development, clinical supply, and commercial manufacturing
Present commercial strategy, outlook, and growth scenarios to executive leadership
Lead strategic and tactical marketing in support of strategic planning and market adoptions, including market sizing, pipeline modeling, offering definition, and multi-channel marketing plans (trade shows, digital marketing, sales enablement tools, etc.)
Revenue Growth & Margin Expansion
Lead commercial organization to meet or exceed strategic plan revenue and margin commitments, driving sustainable, profitable revenue growth across all regions and segments
Own global pricing strategy, program scope, investment models, and value-based selling frameworks
Manage the opportunity gating and proposals process to ensure alignment to customer scope, execution requirements, commercial thresholds, and strategic business priorities
Manage and track investment models to ensure adherence to program assumptions
Establish disciplined deal governance through structured approval frameworks and commercial policy oversight
Lead targeting and lead generation, and implement tracking mechanisms
Strategic Account & Portfolio Management
Oversee enterprise strategic account governance, including executive sponsorship models
Drive long-term lifecycle partnerships with key pharma, biotech and channel partners
Conduct whitespace and adjacency analysis to expand share of wallet
Influence portfolio prioritization through customer and market insights
M&A & Commercial Integration
Lead commercial due diligence in acquisitions and strategic partnerships
Assess revenue synergies and market expansion opportunities
Oversee commercial integration planning post-acquisition
Ensure seamless customer continuity during integration processes
Additional Responsibilities
Digital Commercial Transformation
Drive CRM optimization, AI-enabled forecasting, and advanced analytics adoption
Implement standardized global commercial processes and data governance
Develop omnichannel engagement strategies tailored to pharma, biotech, and channel partner expectations
Strengthen forecasting accuracy to support capacity and capital planning
Customer Experience & Lifecycle Management
Champion a customer-centric culture across the OU
Design differentiated service models aligned with segment complexity (e.g., emerging biotech vs. large pharma)
Integrate Voice-of-Customer insights into new service offerings, business models and operational design
Ensure seamless coordination between Commercial, Operations, Quality, Regulatory, and other cross-functional stakeholders
Global Operating Model & Organizational Leadership
Define the global commercial operating model across regions and business offerings
Establish sales compensation philosophy aligned with margin and growth objectives
Standardize global account management frameworks
Build and lead a high-performing, diverse commercial organization
Develop succession planning and enterprise leadership capabilities
Key Performance Indicators
Revenue growth (organic and inorganic)
Gross margin expansion
Pricing realization and discount discipline
Strategic account penetration and retention
Forecast accuracy
Customer satisfaction and Net Promoter Score (NPS)
Pipeline conversion rates
Post-M&A revenue synergy realization
Leadership Impact
Embedding commercial discipline in capacity planning
Strengthening long-term supply agreements
Enhancing predictability of revenue streams
Improving margin resilience in regulated markets
Supporting innovation through customer insight integration
Education
Bachelor's degree or equivalent required
Master's degree or equivalent preferred
Work Experience
Minimum of 20 years of work experience
Minimum of 10 years of experience in Sales and/or Marketing roles
Minimum of 10 years of experience in progressive Leadership roles
Preferred Knowledge, Skills and Abilities
Ability to communicate and collaborate effectively with a variety of internal and external stakeholders, including executive leadership, Board membersand colleagues
Excellent verbal and written communication skills to effectively convey ideas, negotiate, and influence stakeholders at all levels of the organization
Ability to listen, partner, and team with other leaders on decisions and gain credibility with leadership internally and at clients by consistently delivering business-oriented advice in a timely fashion
Sees the big picture, connects the dots, and creates strategies to achieve the competitive advantage; can see the possibilities, defines the map to get there and translates actions into meaningful value
Demonstrated ability to understand regulatory environments (FDA, etc.), long term supply agreements, tech transfer dynamics, and Lifecycle management
Ability to attract, develop, and mentor talent, build high-performing teams, and foster a culture of collaboration, innovation, and continuous learning
Travel Requirements
40% Up to 104 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
What We Offer
This is a remote position allowing the team member to work from home
Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.
Generous Paid Time Off (PTO):Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.