About this opportunity
Premier America Credit Union lists this VP, Contact Center Strategy & AI-Driven Excellence opportunity in los angeles, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Premier America Credit Union seeks a VP of Contact Center Operations to lead strategy, service quality, and performance across the contact center. You will shape standards, drive continuous improvement, and partner with technology teams to enable AI-enabled self-service and secure servicing capabilities.
Ideal candidates bring 10+ years in financial services and 5+ years in management, with strong analytics, budgeting, and cross-functional leadership.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.