About this opportunity
UT Federal Credit Union lists this VP, Director of Retail Operations opportunity in knoxville, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Title: VP, Director of Retail Operations
Location: UTFCU Corporate Office
At UT Federal Credit Union, we're driven by a simple mission: Improving Lives Financially and Beyond. As we continue to grow, we're seeking a strategic, innovative, and people-focused leader to join our team as VP, Director of Retail Operations.
What You'll Do
Deposit Operations
Electronic Payments
Card Services
Fraud & Disputes
Quality Control
Retail Operational Support Functions
What Success Looks Like
In This Role, You Will
Develop and execute forward-looking operational strategies that support growth and member engagement.
Lead process improvement, automation, and modernization efforts that enhance efficiency and service delivery.
Strengthen organizational capabilities, workforce readiness, and succession planning.
Ensure strong operational controls, compliance, risk management, and audit readiness.
Utilize data and analytics to improve performance, service quality, and decision-making.
Build high-performing teams and cultivate a culture of accountability, innovation, and continuous improvement.
What We're Looking For
We're Seeking a Proven Leader Who Brings
Bachelor's degree in Business, Finance, Operations Management, Accounting, or a related field
Eight or more years of progressive leadership experience within a financial institution
Demonstrated success leading operational teams, process improvement initiatives, and organizational change
Strong understanding of operational risk, compliance, controls, and financial services operations
Experience developing leaders and building scalable, high-performing teams
Preferred Qualifications Include
Credit union leadership experience
Advanced degree
Accredited ACH Professional (AAP) certification or other relevant industry certifications
Background check. The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. You may be required to provide additional information and complete further documentation to facilitate these checks.
By proceeding with this application, you hereby authorize UT Federal Credit Union and its designated agents and representatives to conduct such investigations and request such information as is necessary to evaluate your suitability for employment.
In the event that information from a consumer report obtained about you from a consumer reporting agency is used in whole or in part in making an adverse decision with regard to employment, you will be provided with a copy of the consumer report and a description in writing of your rights under the law.
Should there be any discrepancies or disputes regarding the information obtained during the background check, or should you otherwise wish to discuss the report's contents with us, you will have an opportunity to discuss and/or dispute the content with us before a final employment decision is made.
All information received during the background check process will be treated with the utmost confidentiality and sensitivity, in accordance with the law. It will be used solely for the purpose of evaluating your potential employment at UT Federal Credit Union.
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Worksite address
knoxville, TN, 37955, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.