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Job description
Title: VP, Director of Retail Operations
Location: UTFCU Corporate Office
At UT Federal Credit Union, we're driven by a simple mission: Improving Lives Financially and Beyond. As we continue to grow, we're seeking a strategic, innovative, and people-focused leader to join our team as VP, Director of Retail Operations.
What You'll Do
As VP, Director of Retail Operations , you will provide leadership and oversight for critical operational functions supporting our Retail division, including:
Deposit Operations
Electronic Payments
Card Services
Fraud & Disputes
Quality Control
Retail Operational Support Functions
What Success Looks Like
In this role, you will:
Develop and execute forward-looking operational strategies that support growth and member engagement.
Lead process improvement, automation, and modernization efforts that enhance efficiency and service delivery.
Strengthen organizational capabilities, workforce readiness, and succession planning.
Ensure strong operational controls, compliance, risk management, and audit readiness.
Utilize data and analytics to improve performance, service quality, and decision-making.
Build high-performing teams and cultivate a culture of accountability, innovation, and continuous improvement.
What We're Looking For
We're seeking a proven leader who brings:
Bachelor's degree in Business, Finance, Operations Management, Accounting, or a related field
Eight or more years of progressive leadership experience within a financial institution
Demonstrated success leading operational teams, process improvement initiatives, and organizational change
Strong understanding of operational risk, compliance, controls, and financial services operations
Experience developing leaders and building scalable, high-performing teams
Preferred qualifications include:
Credit union leadership experience
Advanced degree
Accredited ACH Professional (AAP) certification or other relevant industry certifications
Thank you for your interest in joining UT Federal Credit Union. As part of our commitment to ensuring a safe and secure work environment, all offers of employment at UT Federal Credit Union are contingent upon the successful completion of a comprehensive background check.
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Worksite address
knoxville, TN, 37955, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.