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Job description
New York Life is seeking a Director, IT Service Management (ITSM) to lead the enterprise SMO, shaping governance, strategy, and execution of ITIL-based service management across the organization. You will drive Incident, Problem, and Change Management, enhance service maturity, and partner with Infrastructure, Security, EA, and Business Technology to improve reliability and efficiency.
You will guide automation, analytics, and AI-driven improvements to modernize service management and elevate
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.