About this opportunity
CommunityAmerica Credit Union lists this VP, National Contact Center & Member Experience opportunity in lenexa, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
CommunityAmerica Credit Union seeks a Head of National Contact Center to strategize member service operations and drive excellence across voice, chat, AI-assisted, and digital channels. This leader will align service strategies with growth, optimize workforce performance, and leverage technology to elevate member experiences.
The role oversees technology, analytics, workforce optimization, and talent development to build a high-performing team delivering outstanding service across all channels.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.