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Job description
About Take Command
Take Command is a start‑up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one‑size‑fits‑all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.
Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long‑term vision.
About the Role
The Vice President of Account Management (VP, AM) is responsible for building, leading, and scaling Take Command’s Account Management function. This role owns the strategy and execution behind client retention, renewals, and expansion across our employer portfolio. The VP, AM will define what great Account Management looks like at Take Command—designing the team structure, establishing operating rhythms, and building a high‑performing organization that delivers exceptional outcomes for clients and brokers. This is a revenue‑critical leadership role. The VP, AM is accountable for gross and net retention, renewal execution, and expansion growth, while ensuring a best‑in‑class experience for employers and their benefits consultants.
What You’ll Own
Account Management Strategy & Team Buildout Build and scale the Account Management organization, including hiring, onboarding, and development of Account Managers
Define roles, responsibilities, and rules of engagement across AMs, Sales, and Client Success
Establish team structure, segmentation, and book of business design aligned to company growth
Create and refine playbooks for renewals, retention, and expansion
Drive a performance culture with clear KPIs, accountability, and coaching
Renewals, Retention & Expansion Own company‑wide renewal strategy and execution
Ensure high on‑time renewal rates and strong gross/net retention performance
Develop frameworks for identifying and capturing upsell and expansion opportunities
Oversee complex and high‑value renewals, including executive‑level client engagement
Reduce renewal risk through proactive planning and standardized processes
Broker & Client Engagement Build strong relationships with key brokers, consultants, and enterprise clients
Serve as an executive point of contact for high‑priority accounts
Partner with brokers and employers on strategic ICHRA plan design and long‑term success
Elevate the client experience through consistent, high‑quality engagement
Reinforce trust and credibility in the market through direct interaction and leadership presence
Account Health & Operational Excellence Define and track leading indicators of account health, retention risk, and growth opportunity
Implement systems for proactive risk identification and recovery planning
Ensure strong CRM hygiene, forecasting accuracy, and reporting consistency
Minimize renewal compression and drive operational efficiency across cycles
Cross‑Functional Leadership Partner with Sales on expansion strategy, account ownership, and deal support
Collaborate with Client Success to ensure seamless implementation‑to‑AM handoffs
Work closely with Product, Operations, and Finance to improve client outcomes and resolve systemic issues
Provide feedback loops to leadership on market needs, product gaps, and client sentiment
What Success Looks Like
Industry‑leading gross and net retention rates
High on‑time renewal completion with minimal end‑of‑year compression
Measurable expansion revenue driven through the AM team
Strong broker and client satisfaction and trust
A scalable, high‑performing Account Management organization
Clear visibility into account health, risk, and growth opportunities
Qualifications
8+ years of experience in account management, benefits consulting, HR tech, or insurance
3+ years of experience leading and scaling Account Management or Customer Success teams
Proven track record of driving retention and expansion in a recurring revenue model
Deep experience working with brokers and employer‑sponsored benefits
Strong executive presence and ability to engage senior stakeholders (clients and partners)
Builder mindset with a passion for creating structure, process, and high‑performing teams
Exceptional communication, strategic thinking, and operational execution skills
Working at Take Command
We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.
A generously funded ICHRA for medical, dental, and vision premiums and medical expenses
Unlimited personal vacation in addition to regular company holidays
401(k): 90‑day eligibility for 4% match that vests over 4 years with a one‑year cliff
We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well‑stocked and we've designed the space to have lots of different areas to work—lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms
Competitive parental leave for new parents
Up to two paid days of Paw‑ternity leave
ClassPass corporate membership with access to over 73,000 fitness and wellness options
Flexible on where you work – we believe in the power of connecting with intention. While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done
Equal Opportunity Employer
Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.