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Axon Enterprise

VP of Customer Success — Scale & Strategy

northern, KY

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Job description

Axon is seeking a senior Customer Success leader to shape and scale its organization across US public safety and commercial customers.

You will lead a ~100-person team, drive adoption, risk management, and cross-functional collaboration with Sales, Product, Support, and Marketing to deliver measurable outcomes.

Role requires 30–40% travel, executive visibility, ownership of budgets and headcount, and a strong SaaS background with experience using Salesforce and Gainsight.

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