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Asana

VP of Digital & Scaled Customer Success

san francisco, CA

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Job description

Asana is seeking a senior leader to head Digital & Scaled Customer Success, designing automated, data‑driven programs to retain and grow large groups of smaller customers. You will implement AI‑powered engagement plays and lead a cross‑functional team across Product, Marketing, and Operations.

The role emphasizes building scalable, low‑touch strategies, shaping the digital customer journey, and delivering measurable value with a focus on customer activation and long‑term retention.

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Worksite address

san francisco, CA, 94199, US

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