VP of Managed Service Provider (MSP)

Job description

VP of Managed Service Provider (MSP)

Permanent Position

Very Aggressive Salary/Bonus

Nashville/Atlanta

Extensive MSP experience is a MUST

Experience Building, Developing, Leading, large MSP teams is a must

The VP, Managed Services will lead and scale the company's Managed Security Services (MSSP) and broader managed services business, driving service delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for managed services, sets strategic direction for service offerings, and ensures delivery teams consistently exceed client SLAs and expectations. The ideal candidate has deep experience running MSSP operations within a VAR, systems integrator, or IT services organization, and is comfortable balancing operational rigor with strategic growth initiatives in a fast-paced, high-growth environment.

Responsibilities

Own the P&L for the Managed Services/MSSP business unit, including revenue growth, margin management, and cost optimization

Lead service delivery strategy across managed security, infrastructure, and IT operations offerings

Ensure consistent achievement of SLAs, customer satisfaction targets, and retention goals across the managed services customer base

Build and scale delivery processes, tooling, and automation to support growth while maintaining service quality

Partner closely with Sales and Pre-Sales teams to support new business development, renewals, and upsell/cross-sell opportunities

Lead, mentor, and develop managed services leadership and delivery teams

Drive vendor and technology partner relationships relevant to the managed services portfolio (e.g., security, monitoring, and automation platforms)

Oversee integration of managed services operations following acquisitions, aligning delivery models, tooling, and staffing across combined organizations

Establish and report on key operational and financial metrics to executive leadership

Qualifications

10+ years of progressive experience in managed services, MSSP, or IT services delivery leadership roles

Prior experience within a VAR, systems integrator, or managed services provider is a MUST

Relevant industry certifications (e.g., CISSP, ITIL, PMP) are preferred

Proven track record owning P&L responsibility for a managed services or MSSP business unit

Deep understanding of MSSP delivery models, including SOC operations, monitoring, and security service delivery, is a strong asset

Experience leading teams through M&A integration, including aligning service delivery models across acquired entities

Strong track record of building and scaling delivery processes, automation, and tooling to support growth

Excellent executive presence and cross-functional partnership skills, particularly with Sales and Pre-Sales teams

Benefits

Competitive salary and performance-based incentives

Outstanding health, dental, and vision insurance plans

Retirement savings plan with employer matching

Flexible work schedule and remote work options

Professional development and training opportunities

Collaborative and inclusive work culture with opportunities for career growth

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.