About this opportunity
Din Tai Fung North America lists this VP of Operations (North East) opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
VP of Operations
Compensation: $240,000 - $310,000 Annual Base Salary + Bonus
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location
Northeast Market & Texas Market (Field-Based)
About Us
Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion
Benefits And Perks
Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Flexible Time Off (FTO) to support work-life balance
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Car Allowance
Bonus Eligible
Opportunities for growth; we love promoting within
About The Role
The VP of Operations is a senior leader responsible for driving operational excellence across all restaurants and central kitchens. This role blends strategic leadership with hands-on operational oversight to elevate the guest experience, enhance team member engagement, deliver financial results, and support scalable growth. As a key member of the executive team, the VP of Operations sets the tone for excellence in execution, innovation, and culture.
Responsibilities
Guest Experience & Operational Excellence: Lead initiatives that elevate the guest experience by optimizing service models, improving food quality, and leveraging technology to streamline operations. Establish and scale systems that ensure consistent execution and hospitality across all locations.
Team Member Experience & Culture: Champion a workplace culture aligned with our Team Member Value Proposition. Support location in providing an engaging, inclusive, and high-performing environment where team members are empowered and recognized.
Talent Strategy & Leadership Development: Build and sustain a strong bench of leadership by attracting, retaining, and developing top talent. Own the strategic talent pipeline by selecting top talent, strengthening leadership capabilities, and fostering a culture of accountability.
Financial Commitments & Operational Efficiency: Drive revenue growth through optimized throughput. Manage labor, COGS, and general operations to control expenses. Analyze trends and partner with Finance to drive informed, profitable decisions.
Regulatory Compliance: Drive the creation of and execution of processes, practices and procedures that ensure all locations adhere to the relevant healthy, safety, labor, and industry regulations. Deliver a food safe product.
Brand Reputation and Expansion: Protect and grow the brand by ensuring operational consistency and readiness for growth. Collaborate cross-functionally on new restaurant openings to ensure site readiness, talent deployment, and day-one excellence in execution and guest experience.
Job Requirements
10+ years of multi-unit operations leadership experience, preferably within high-growth restaurant or hospitality brands
Proven ability to scale systems, people, and processes in a fast-paced environment
Strong P&L management experience, with a track record of improving financial performance
Deep knowledge of restaurant operations, food safety, and guest service standards
Experience leading and developing high-performing teams
Exceptional communication, collaboration, and change leadership skills
Preferred Requirements
Bachelor's degree in Business, Hospitality, or a related field; MBA preferred
Essential Functions
Standing long hours
lifting 20+ lbs
hot and cold temperature exposure
NOTE:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Applicants must be 18 years of age or older and able to provide documentation to work in the United States legally.
Equal Opportunity Employer
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit:
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.