About this opportunity
Innovative Outsourcing lists this VP of Operations - PharmD or RPh opportunity in peachtree corners, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
VP of Operations – PharmD or RPh (Innovative Outsourcing)
Base Pay Range: $150,000.00/yr - $150,000.00/yr
Innovative Outsourcing is excited to partner with our client, an innovative healthcare technology company, to search for a VP of Operations to join their growing team. Our client offers solutions that support wellness‑focused medical practices by providing patients with a white‑glove experience between office visits, eliminating the burden of prescription management, and creating a predictable recurring revenue stream.
Our client is looking for a PharmD or Registered Pharmacist who also has some operations experience for this role.
This will be a hybrid role with most of your time being spent in our client's Peachtree Corners office. Our client is open to relocation assistance for the right candidate.
Responsibilities
Oversee and refine operational workflows, ensuring efficiency, consistency, and alignment with gold‑level service standards.
Optimize and manage daily business functions to ensure seamless support for patients, providers, and internal teams.
Identify opportunities to streamline processes, reduce operational waste, and improve communication across teams.
Review, oversee, and continuously improve standard operating procedures for your department, collecting SOPs for all departments.
Track performance against operational KPIs; troubleshoot and resolve bottlenecks or service gaps.
Support onboarding and integration for new sites, services, or systems as the organization grows.
Supervise operational team leads and administrative functions across key departments.
Set clear expectations, provide coaching and development, and manage team performance.
Support a collaborative work environment that prioritizes communication, accountability, and patient experience.
Partner with HR and compliance leads to update operational procedures in line with regulatory changes.
Collaborate with finance leadership to build, track, and manage operational budgets.
Monitor department‑level expenses and identify cost‑saving opportunities.
Ensure appropriate resource allocation (staff, equipment, space) to support operational needs.
Maintain a pulse on patient and client feedback, working with teams to elevate the overall service experience.
Identify and address root causes of service breakdowns or delays.
Ensure staff are equipped and trained to deliver consistent, responsive, and compassionate service.
Qualifications
Doctor of Pharmacy (PharmD) degree or current Registered Pharmacist (RPh) licensure required.
10–15 years of operations experience in healthcare, wellness, or a customer‑focused environment, including 5+ years in a supervisory or leadership role; call center management experience desired.
Strong organizational, communication, and problem‑solving skills.
Deep knowledge of pharmacology, drug interactions, therapeutic guidelines, and regulatory requirements.
Excellent clinical judgment, problem‑solving, and patient‑centered decision‑making skills.
Proven ability to manage multiple priorities, people, and projects in a fast‑paced setting.
Preferred experience overseeing facilities and vendor relationships.
Working knowledge of healthcare compliance and privacy standards (HIPAA).
Commitment to continuous learning, professional integrity, and advancing pharmacy practice standards.
Compensation and Benefits
Base salary of $150,000 plus the opportunity for a 20% performance‑based bonus.
Comprehensive medical benefits, 401(k), and PTO.
401(k) plan.
Vision insurance.
Medical insurance.
Job Details
Seniority level: Executive.
Employment type: Full‑time.
Job function: Management, Customer Service, Strategy/Planning.
Industries: Retail Pharmacies, Pharmaceutical Manufacturing, Hospitals and Health Care.
Referrals increase your chances of interviewing at Innovative Outsourcing by 2×.
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.