About this opportunity
What the Tech, Bend? lists this VP Omni-Channel Retail Technology opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
VP Omni-Channel Retail Technology
Location: Bend, OR
Employment Type: Full time
Job Requisition ID: R-14875
Experience: 15+ years of progressive leadership experience managing large-scale retail technology, digital, or omnichannel portfolios
How You Will Contribute
This executive will lead the technology strategy, product vision, and delivery of the platforms that power the end-to-end retail journey—from digital engagement and e-commerce through store operations, point-of-sale, customer loyalty, workforce enablement, and emerging omnichannel capabilities. This role will partner dynamically and cross-functionally with senior business leaders to scale the enterprise from more than 600 locations today to over 1,000 in the coming years.
The ideal candidate thinks first as a customer advocate, second as an operator, and third as a technologist. They are obsessed with understanding customer and associate needs, identifying friction in the experience, and leveraging technology to create simple, scalable, and differentiated solutions. The successful candidate will possess a rare combination of customer-centric thinking, operational discipline, business acumen, and technology leadership.
They will be expected to build and lead high-performing teams, and drive measurable business outcomes including, for example, improved customer conversion, and targeted returns on investments.
What will you do
Enterprise Leadership & Operating Model Co-Authorship
Partner with Retail Operations leadership to redefine cross-functional collaboration, establish shared KPIs, and eliminate IT/Operations silos
Own the comprehensive business case and capital allocation for major retail technology investments, translating tech spend directly into measurable P&L outcomes
Drive enterprise prioritization and collaborate with change leadership to ensure major technology rollouts include strict field readiness, communication, and store-level training loops
Customer & Store Associate Experience Optimization
Drive seamless omnichannel experiences spanning e-commerce, mobile applications, customer communications, and loyalty/CRM platforms
Execute operational excellence by optimizing store associate micro-workflows, reducing transaction steps, and eliminating front-line system friction
Align on and meet operational service level targets spanning stability, performance, support, and scalability
Omnichannel Product Strategy & Experimentation
Establish a structured "sandbox" framework to safely pilot emerging technologies (e.g., automation, AI capabilities) in select stores using a fast-fail approach before enterprise scaling
Transition technology teams from a feature-delivery mindset to a data-driven mindset, ensuring clear definitions of operational ROI
Technology Delivery, Vendor Governance & Talent Development
Lead high-performing engineering, product management, and support teams to deliver reliable, secure, and highly scalable enterprise platforms
Shape the external vendor ecosystem, determining when to build, buy, or partner, while managing risk and holding partners accountable to business outcomes
Build leadership depth within the IT organization, actively mentoring future technical and product leaders to support long-term talent succession
Skills & Qualifications
Educational/Experience Requirements
15+ years of progressive leadership experience managing large-scale retail technology, digital, or omnichannel portfolios
Proven track record of scaling technology organizations and architectures during periods of rapid, multi-location geographic growth (600+ locations)
Demonstrated success leading enterprise-scale digital transformation initiatives and modernizing legacy retail environments without creating operational discontinuity
Required Technical Skills/Knowledge
Deep functional knowledge of modern retail technology platforms, including Point of Sale (POS), customer journey orchestration, workforce enablement tools, inventory visibility systems, and CRM infrastructure
Expert-level experience establishing contemporary product management, agile delivery, and customer-centered design disciplines within an engineering organization
General Knowledge and Abilities
Bilingual Leadership Capabilities: exceptional ability to debate technical system architecture with engineers, and seamlessly translate those concepts into financial terms (gross margin, customer lifetime value) for executive and board-level discussions
Strong business and financial acumen with an owner's mindset; highly comfortable using data to challenge conventional thinking and influence cross-functional peers who do not report to them
A "Design Thinking" practitioner who prioritizes empathy for the end-user
Location, Compensation and Benefits
Bend, OR
Full time
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.