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Job description
We're seeking someone to join our team as a Vice President in North America Derivatives Clearing Client Service Management to lead a client-focused team responsible for strengthening institutional client relationships, managing operational risk and delivering strategic improvements across the derivatives clearing experience. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Manager position at Vice President level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships through client-service activities, optimization of the client experience and coordination with business partners. The North America Client Service Management team supports institutional derivatives clearing clients and serves as a central operational partner across Listed Derivatives and OTC Clearing. The team works closely with clients, the Business Unit, global Operations teams and specialist functions to resolve issues, manage operational risk and improve the overall client experience. Existing NA CSM materials emphasize front-to-back issue ownership, client education, operational reviews, self-service technology adoption and partnership with Margin, Trade Support, Expiry, Risk and Fees teams. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…
What you'll do in the role:
Develop staff, lead projects and control deployment of resources, owning management tools/methods such as work queues, checklists, depth charts and calendars
Set direction and expectations for your team(s), defining training plans and transfer of expert knowledge to contribute to team output and development
Contribute to business plan for area, establish risk/contingency plans, raise and address issues with urgency when required
Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations
Lead the delivery of a consistent, high-quality client-service model across Listed Derivatives and OTC Clearing, ensuring client issues are owned, appropriately escalated and managed through successful resolution.
Oversee the team's risk management of relevant derivatives-clearing lifecycle events, including margin coordination, expiries, cash and settlement matters, allocations and other material client-impacting events. Drive strategic client engagement through service reviews, operational metrics, trend analysis, client education and adoption of self-service reporting and technology.
Partner with specialist teams to clarify ownership, strengthen controls and transition routine transactional activities away from CSM where appropriate, allowing the team to focus on client relationships, risk oversight and value-added service. Identify and implement opportunities to standardize workflows, automate manual processes and improve the scalability, efficiency and control of the North America CSM operating model.
Represent North America CSM in client meetings, business reviews, sales discussions, governance forums and global initiatives, providing clear updates to senior stakeholders and ensuring alignment across regions.
What you'll bring to the role:
Strong relationship building skills serving as a role model for client service
Ability to think commercially, understand the impact of initiatives, risks on the operational budget
Experience in managing teams, enhancing control, continuous improvement and reducing operational risk
Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you
Understanding of derivatives clearing, including Listed Derivatives and OTC Clearing products, operational workflows, risk management and the client trade lifecycle.
Ability to lead complex client and operational matters, exercise sound judgment under pressure and influence outcomes across Business Unit, Operations, Technology and control partners.
At least six years of relevant experience would generally be expected to provide the skills required for this role.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste into your browser.
Expected base pay rates for the role will be between $120,000 and $172,500 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit:
At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.