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Job description
A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.
Key Responsibilities
The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:
Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
Category-level performance insights, leveraging company tools and reports
Sales floor and fitting room standards (if applicable)
Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
This role is present in higher volume or more complex environments and leads the performance and direction of the business
Store Leadership Expectations
Leading and demonstrating company values
Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
Coaching & development of associates
Executing Daily Work Force Management actions to manage labor hours
Maintaining visual merchandising standards
Collaborating with Sales Leadership Teams to ensure seamless execution
Leading and modeling behaviors that link to leadership competencies
Demonstrating and leading company policy and proceduresAdditional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.