About this opportunity
Koniag Government Services lists this VTC Engineer & Support Services opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.
Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a VTC Engineer & Support Services to support KDS and our government customer in Washington, DC.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.
Koniag Data Solutions (KDS) is a subsidiary of Koniag Government Services, providing innovative technology solutions to federal government clients. KDS is committed to delivering high-quality IT and engineering support to help agencies meet their mission‑critical goals. Koniag Data Solutions is looking for an experienced AV/VTC Engineer to support Audio Visual (AV) and Video Teleconferencing (VTC) systems for the USDA customer. This role is responsible for engineering, operating, and maintaining complex AV systems that keep remote teams connected and productive.
Key Responsibilities
Engineering & Design
Design complex AV systems and conference rooms to meet customer needs
Produce high-quality technical drawings and documentation
Recommend and integrate new and emerging AV technologies
Analyze enterprise systems to ensure 99.9% uptime and maintain confidentiality, integrity, and availability of all systems and data
System Administration & Maintenance
Program and manage Crestron and AMX control panels in all AV rooms
Administer and maintain Cisco Meeting Server and Cisco Telepresence Video Communications Server (VCS)
Support the convergence of Cisco VoIP and Cisco AV technologies
Perform preventive maintenance on all custom AV room systems
Operational Support
Provide Tier 2/3 support for all APHIS and AMS AV customers
Monitor and respond to AV tickets in ServiceNow, ensuring all SLAs are met
Process customer AV requests submitted through the ServiceNow AV Support Request form
Troubleshoot issues in fully integrated conference rooms
Escalate complex issues to Tier 4 AV Engineers when needed
Monitor AV uptime and availability using platforms such as Cisco TMS
On‑Site & Project Support
Provide in-person support for high-level meetings using supported AV systems
Supervise and provide technical oversight for AV room installation teams
Install small desktop or cart AV systems and coordinate network configuration with AV engineers
Manage large‑scale conference calls hosted on Microsoft Teams, Zoom, or similar platforms
Travel to remote domestic offices for VTC room installs, site surveys, or on‑site troubleshooting
Customer Service & Training
Interface directly with customers to gather information on AV issues
Review trouble symptoms and perform steps to restore systems to normal operations
Provide training and support to Tier 2/3 AV Operations Engineers
Required Qualifications
3–5+ years of experience in AV engineering or VTC support
Hands‑on experience with Cisco AV/VTC systems, including desktop and complex room systems
Working knowledge of Crestron and AMX control systems
Experience with Cisco Meeting Server and Cisco Telepresence VCS
Familiarity with Microsoft Teams, Zoom, SynergySky, Polycom, and OWL technologies
Experience using ServiceNow or similar ticketing systems
Strong troubleshooting skills in fully integrated AV environments
Ability to produce clear and accurate technical documentation
Preferred Qualifications
Experience working in a federal government or enterprise IT environment
Project management experience overseeing AV installations
Knowledge of Cisco TMS for monitoring AV uptime
Relevant certifications such as CTS (Certified Technology Specialist), Cisco certifications, or Crestron/AMX programming credentials
Work Environment & Physical Requirements
On‑site presence required 3–4 days per week at either:
Fort Collins, CO – USDA APHIS, 2150 Centre Ave., Building B, 80526
Beltsville, MD – USDA APHIS, 5601 Sunnyside Ave., 20705
Domestic travel required to support remote office installs, site surveys, and troubleshooting
Ability to lift and handle AV equipment as needed
Must be a U.S. Citizen or able to verify eligibility to work in the United States
Must be able to obtain and maintain an OPM Public Trust T2S clearance
Must complete a National Agency Check Inquiry (NACI) background investigation
Must complete annual Security Awareness Training (SAT)
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.