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Job description
Manages the operation of a Walgreen Pharmacy. Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications, awareness with drug interactions. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Manages and ensures the efficient workflow of the pharmacy and identifies ways to increase pharmacy financials, inventory management and enhance patient experience. Manages pharmacy staff performance and ensures team member engagement. Ensures the professional development and growth of pharmacy staff by overseeing training, coaching, and executing formal performance management initiatives.
nnnEngages patients by greeting them and offering assistance with products and services. Resolves patient complaints, helps respond to patients' special needs in a timely manner and answers questions to ensure a positive patient experience.
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nnModels and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
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nnMonitors customer service provided by team members and offers reminders, training and encouragement. Develops plans for improvement.
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nnConnect with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness on healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
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nnParticipates and assists in events that reflect the unique communities we serve as requested by Healthcare Supervisor or District Manager.
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nnSupervises operation of pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. Ensures execution of District Manager operational feedback.
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nnSupervises the control of the pharmacy money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
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nnSupervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
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nnPerforms pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
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nnReviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
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nnComplies with all company policies and procedures. Ensures the pharmacy operates in accordance with regulations, company policies and standards. Responsible for establishing procedures that promote the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities and soliciting employee suggestions.
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nnEnsures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.
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nnAnalyzes inventory trends and supervises inventory management, including ordering, keeping stock, liquidating stock and leveraging company resources to avoid outs and overstock. Supervisors the receiving, stocking, pricing, returning and transferring of merchandise.
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nnMaintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity.
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nnEnsures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follows up with insurance companies and medical providers and conducts or participates in 3rd party audits.
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nnFollow-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
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nnPerforms clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.
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nnPartners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines. Ensures pharmacy grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
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nnChanges to the layout to ensure a functioning, presentable and efficient pharmacy.
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nnPrepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.).
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nnManages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition. Manages employee career progression.
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nnMonitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the pharmacy; provides coaching for team members.
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nnMakes hiring, promotion, and termination decisions. Addresses issues and disciplines store team members, engages with
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nnEmployee Relations and Human Resources as appropriate.
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nnDevelops employee performance plans and follows up according to deadlines.
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nnMonitors and approves team member compensation.
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nnPromotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision.
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nnEnsures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
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nnCommunicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.
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nnMaintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services.
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n nBasic Qualifications
nnnBS in Pharmacy or Pharm D Degree from an accredited educational institution.
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nnCurrent pharmacist licensure in the states within the district.
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nnCertified Immunizer or willing to become an immunizer within 90 days of hire.
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nn1 year pharmacy experience in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
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nnExperience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
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n nAbout Walgreens
nFounded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
nPreferred Qualifications
nnnSupervisory experience planning, organizing, and directing the work of pharmacy staff.
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nnAn average rating of 3.7 or above on leadership behaviors on the last performance review if one is on file. (Internal candidates only)
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nnAt least 6 months pharmacy experience with Walgreen Co.
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n nWe will consider employment of qualified applicants with arrest and conviction records.
nAn Equal Opportunity Employer, including disability/veterans.
nThis information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $130,275 - $191,209. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
n#LI-LG1
nSalary Range: Pharmacy Manager - $67.05/hr - $90.55/hr
Worksite address
marshall, TX, 75672, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.