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Job description
Warehouse & Dispatch Manager
Full Time Grand Prairie, TX, US
Salary Range: $50,000.00 To $70,000.00 Annually
Warehouse & Dispatch Manager
Entity: BenefastReports To: Branch Manager (or Assistant Branch Manager where applicable)Base Salary: $65,000 – $85,000Comp Structure: Base Salary + Bonus Eligible (Company + Branch + Individual Performance)Bonus Eligible: Yes
Position Summary
The Warehouse & Dispatch Manager is responsible for warehouse execution, delivery routing, inventory accuracy, driver oversight, and operational discipline within the branch. Drivers and Warehouse Associates report directly to this role. If the branch does not have this role, responsibilities fall to the Branch Manager.
This is a highly operational, hands-on leadership role. The W&D Manager runs the physical operation of the branch — what gets received, what goes out, how it gets there, and who loads and drives it. Accuracy, safety, team leadership, and a "fix it fast" mentality are critical.
Core Areas of Responsibility
Establish and execute daily delivery routes
Balance customer priority, geography, and truck capacity
Use GPS tracking to monitor delivery progress in real time
Prioritize a "Fix It Fast" mentality on delivery issues
Adjust routes dynamically when priorities shift
2. Driver Oversight
Direct supervisor of all branch drivers
Ensure DOT compliance (medical cards, licensing, logs, inspections)
Ensure daily vehicle inspections are completed
Monitor vehicle maintenance and coordinate repairs
Ensure packing slip protocol is followed every delivery
Monitor Ramp credit card documentation accuracy
Conduct driver performance coaching and reviews
3. Receiving & Fulfillment Discipline
Ensure all incoming shipments are received properly in NetSuite
Determine whether product is stock or job-specific
Inspect freight for damage and document immediately
Review NetSuite "Orders to Fulfill" and "Orders to Ship" daily
Ensure order pulling accuracy
Coordinate with Inside Sales on fulfillment timing
4. Inventory Management
Maintain organized warehouse layout
Implement and enforce bin location discipline
Execute cycle counts on the schedule set by the Purchasing Director
Alert Purchasing Director on stock issues
Own inventory accuracy at the branch level
5. Safety Leadership
Maintain safe warehouse environment
Enforce PPE standards
Monitor forklift and equipment safety
Address unsafe behavior immediately
Lead warehouse safety culture
Investigate incidents and implement corrective actions
6. Team Accountability
Directly manage Drivers and Warehouse Associates
Conduct performance reviews in coordination with the Branch Manager
Address performance issues promptly
Develop team members and identify growth opportunities
Maintain a positive, professional work environment
7. Cross-Functional Coordination
Work with Inside Sales on fulfillment coordination
Coordinate with Purchasing on stock issues and inter-branch transfers
Support Branch Manager on operational priorities
Coordinate with Accounting on delivery documentation and billing discrepancies
Daily Responsibilities
Review Teams for new orders and urgent issues
Supervise loading and dispatch
Monitor driver progress throughout the day
Review "Orders to Ship" and "Orders to Fulfill" in NetSuite
Oversee receiving and put-away
Maintain warehouse organization
Monthly Responsibilities
Review vehicle maintenance logs and schedule repairs
Review DOT compliance documentation for every driver
Review routing efficiency and identify improvement areas
Review team performance and coaching needs
Yearly Responsibilities
Evaluate warehouse layout improvements
Recommend equipment needs (forklifts, vehicles, shelving)
Review staffing capacity and seasonal needs
Support performance reviews for Drivers and Warehouse Associates
Improve routing and inventory processes
Participate in branch-level performance review and budget planning
Decision Authority
Authority over routing and dispatch decisions
Authority over driver and warehouse associate discipline (in coordination with Branch Manager)
Authority over warehouse organization and layout
Authority over daily fulfillment and scheduling decisions
Authority to escape safety violations and stop unsafe work
Escalation to Branch Manager for major hiring, compensation, capital purchases, or significant operational changes
What Success Looks Like
Efficient routing with on-time deliveries
Accurate order fulfillment and clean documentation
Organized, clean warehouse
Safe operations with strong safety culture
Strong driver and warehouse team morale
No billing errors due to documentation gaps
Strong coordination with Inside Sales and Purchasing
Volunteering for new tasks and projects without being asked
What Failure Looks Like
Delivery chaos and missed deadlines
Inventory errors and aging discrepancies
Unsafe warehouse conditions
Poor communication with drivers, warehouse staff, or other departments
Missing signed packing slips and AR disputes tied to documentation gaps
Burned-out drivers or high turnover
Reactive problem-solving
Waiting to be assigned work instead of seeking it out
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Worksite address
grand prairie, TX, 75051, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.