About this opportunity
Generis Tek Inc lists this Warehouse IT Technician opportunity in lincolnshire, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Details:
Job Title : Warehouse IT Technician
Location : Lincolnshire, IL 60069
Project Duration : 6+ Months Contract
Pay Rate : $25/hr on W2
Job Summary:
* This candidate will join our Level 1 IT Support Analysts (DWS AMS) to form a dynamic and dedicated team that delivers exceptional Tier 1 support, to Application processes, Shipping systems applications and hardware like printers, scanner, weighing scale etc.
* Operating in a high-energy environment, our team is the first point of contact for WH and Logistic users, committed to providing support that consistently meets or exceeds expectations. With a focus on swift and effective problem resolution, they ensure an outstanding customer experience every time.
* The candidate is expected to Interact with the team in highly collaborative and cooperative environment.
Job Description:
* Work with IT and Global AMS Support teams to troubleshoot issues with Shipping systems application (Assist 4) and SAP ERP systems.
* Contribute to the successful issue resolution by analyzing, researching, and solving application problems.
* Daily Monitoring of WH and Logistics processes like picklist printing, IDOC, Goods Receive, Consignment error.
* Handle multiple issues simultaneously and prioritize tasks based on urgency and impact on Warehouse operations.
* Troubleshoot based on Help Desk Tickets and Incident report.
* Ability to diagnose and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations.
* Participate in scheduled downtime and maintenance of Shipping systems applications.
* Serve as Tier1 & 2 support for WH hardware issues like mobile / desktop scanners, printers, weighing scales etc.
* Participate in occasional after hours/on call emergency support and problem resolution/management.
* Coordinate with vendors to manage scheduled maintenance of existing hardware like scanners, printers and weighing scale.
* Participation in Global AMS Support calls to discuss ongoing issues, project-based work/long term strategic implementations.
* Install/Maintain endpoint hardware, software, peripherals.
* Accurately analyze and communicate Customer Barcode label requirements.
* Participate in Application Regression Testing
* Perform, application management like Master File, Routes, Departure Calendar, and User Maintenance
* Assist in the business process redesign and documentation as needed for new and existing business applications and operating procedures.
* Work with team lead and product owner to understand business requirements to ensure best possible performance, quality, and responsiveness of applications.
* Collaborate with WH and Logistics teams to Identify bottlenecks and bugs and participate in devising solutions to mitigate and address these issues.
* Troubleshoot technical issues and identify modifications needed in existing applications to meet business requirement.
* Exhibit solid organizational skills and focus on accuracy and attention to detail.
* Exhibit excellent analytical, problem solving and troubleshooting abilities.
* Be self-motivated with the ability to work both independently and in a team environment.
Qualifications:
* Minimum 2+ years of experience supporting WH.
* Experience with SAP.
* Experience with Shipping systems applications.
* Experience with Barcode Scanners, Barcode Printers (Sato, Zebra), Laser Printers.
* Exposure to Bartender software.
* Excellent communication skills are a must.
* Experience with MDM solutions.
* Basic understanding of WH operations
Skills that are a Plus:
* Exposure to VDI technology like VM Ware and Citrix.
* Exposure to scripting language like VBA or PHP a plus.
* Exposure to Barcode label design a plus.
* MS Office 365, Outlook, Teams, SharePoint, OneDrive, MS Visio.
* Cloud concepts knowledge is a plus.
Education:
* 4-year college degree is preferred.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.