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Job description
Warranty Administrator- Porsche PittsburghPorsche Pittsburgh - Pittsburgh, PA 15213The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims, and submitting them to the appropriate party.Process all claims by the next business day following the RO finish dateHandle and resolve all claim corrections and charge-backsEstablish and maintain relationships with the manufacturer's designated warranty representativesReview every warranty repair order written for proper completion, accuracy, and legibility according to the policies and proceduresAnalyze problems, identify trends and develop strategies for maximizing the claim processFlag the technicians for the hours earned on the service they performedCheck each repair order against the vehicles service history to avoid duplicate claimsProvide a weekly report to the service manager regarding the claim statusReport any fraudulent manipulation of warranty claimsConduct weekly audits of warranty and schedules, review all old claims and address any adjustments or write-offsAssist service consultants in closing all open warranty ROsAssist service consultants and technicians with any warranty questionsAssist with special projects, audits, and reports as requestedReview and manage all aging schedules and reportsPerforms other duties as assignedRequired Education and Experience:Two years of experience in an automotive dealershipGeneral knowledge of automotive parts and vehicle mechanical operationsUnderstand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.A valid driver's license.Must pass background check and hair follicle drug screen.Skills/Abilities:Ability to effectively communicate verbally and in writingAbility to confront and resolve difficult customer service situationsCommitment to customer serviceAttend warranty training courses as neededPhysical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift to 15 pounds at a time.Occasional bending and standing.An Equal Opportunity EmployerHanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Worksite address
pittsburgh, PA, 15213, US
Who can apply
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