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Job description
Warranty Claims Specialist
We are seeking a reliable and organized Warranty Claims Specialist to manage and process manufacturer warranty claims with accuracy and efficiency. This role is critical in ensuring compliance with factory policies and maximizing reimbursement. You’ll collaborate closely with service advisors, technicians, and manufacturer representatives to ensure warranty submissions are processed quickly and correctly.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits:
Competitive Pay based on experience
Health, Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Monday to Friday. No Weekends.
Responsibilities:
Review, prepare, and submit warranty claims to the manufacturer in accordance with dealership and factory guidelines
Track warranty claim status and follow up on unpaid or rejected claims
Ensure compliance with all manufacturer policies and documentation requirements
Maintain organized and accurate records of all warranty submissions
Communicate with service and parts departments to verify work performed and parts used
Reconcile warranty payments and process adjustments as needed
Coordinate with manufacturer representatives during warranty audits
Assist with administrative tasks and reporting within the service department
Qualifications:
1+ years of experience as a warranty administrator or service department role required
Ford warranty experience strongly preferred
Familiarity with dealership management systems (DMS) and warranty software
Strong organizational and time management skills
High attention to detail and accuracy
Excellent written and verbal communication skills
Proficient with Microsoft Office Suite and digital records management
Ability to work independently and within a team
Valid driver’s license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Worksite address
highland park, IL, 60035, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.