About this opportunity
DNU - Festival Fun Parks, LLC (OLD) lists this Water Country - Head Guard opportunity in portsmouth, New Hampshire. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®
Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved.
We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
We are currently looking for a:
Water Country - Head Guard
Roles & Responsibilities
Supervisory Duties
Assist with the daily supervision of the Aquatics team
Lead by example, attitude, and as a representation of Water Country’s core values
Act as an approachable mentor and coach to all assigned team members
Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
Participate in training activities for all assigned employees
Ensure lifeguard rotations are within the Ellis & Associates standards
Ensure lifeguards are exceeding the Ellis & Associates standards
Ensure that all required meals and other breaks are being given in accordance with NH law
Ensure daily sign-in sheets are completed and submitted each day
Assist with team scheduling and timekeeping activities
Departmental Duties
Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns.
Stay alert when assigned to swimming areas to ensure guest safety.
Oversee daily morning checks for water attractions and waterslide testing
Oversee daily pool cleanings, tube field testing, and in-service classes for assigned team
Respond to all radio calls and properly log down time on rides in Dispatch station
Provide bathroom breaks for all team members, as needed
Render first-aid (within scope of knowledge) to injured guests or team members
Handle operation‑related guest concerns and assist with lost children
Escalate major guest concerns to management or maintenance team in a timely manner
Maintain constant vigilance and proactively identify potential hazards inform Park leadership and/or maintenance team of any such situations in a timely manner
Ensure that all Park areas are clean and free of hazards, prior to daily opening
React in a calm and professional manner during emergency situations
Assist with crowd control in emergency situations
Ensure pre‑opening and closing check lists are done by Aquatics team members
Update and ensure proper Zone Coverage and Zone Validations are done for each spot in the park
All other duties assigned by leadership
Education and Experience
No education requirements for this position
1+ year of previous lifeguard experience desired
Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Water Country.
Language
Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.
Requirements
Must be at least 16 years of age to comply with NH Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must be willing and able to work with a vastly diverse staff of lifeguards, including both American and International students
Demonstrated ability to successfully perform all swim tests, water rescues, assists
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
Ability to attend 4 hours of in‑service training per month
Ability to take control of emergencies and intense situations while remaining calm
Ability to manage crowd control during emergency situations
Must demonstrate a willingness to learn and ability to follow instructions
Must be guest‑focused and work well with other team members and supervisors
Ability to work independently with minimal supervision
Physical Requirements
Ability to swim 200 yards using front crawl/freestyle or breaststroke
Ability to retrieve a 10-pound brick from at least 7 feet of water
Ability to tread water for 2 minutes without the use of hands
Ability to stand or walk for extended periods of time
Ability to swim, wade, and stand (sometimes in moderate currents)
Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder‑level
Ability to use hands to grasp, handle, or feel
Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds.
Ability to aid and physically move guests of varying heights and weights
Vision Requirements
Must possess 20/25 correct vision (corrective lens, if required, must be worn while on duty)
Specific vision abilities are required for this job, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to see differences between colors and brightness
Ability to see details of objects that are more than a few feet away
Working Conditions
Continuous exposure to outdoor aquatics environments
Continuous exposure to variable outside temperatures, including high heat, direct sun, cold, humidity, dust, rain, and other weather conditions
Fast-paced environment with constantly shifting priorities and challenges
Subject to bloodborne pathogens Proper PPE is required in these situations.
Regularly subjected to water and pool chemicals
Herschend Perks & Benefits
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
Invitations to exclusive company-sponsored employee events throughout the season
In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career
#J-18808-Ljbffr
Worksite address
portsmouth, NH, 00215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.