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Job description
Position Summary
The Guest Experience Agent (Front Desk) at Spy Ninjas HQ is the first point of contact for guests and plays a critical role in delivering a welcoming, organized, and high-energy experience. This role is responsible for front desk operations, guest check-in, retail transactions, and supporting party experiences. You ensure every guest interaction is smooth, engaging, and leaves a lasting positive impression.
Primary Duties and Responsibilities
-Weekends only
Guest Experience & Engagement Greet and engage all guests with energy, professionalism, and enthusiasm
Check guests in, verify waivers, and provide clear information about their visit
Answer questions, provide directions, and assist with guest needs in real time
Support party experiences and ensure celebrations run smoothly and on schedule
Create a fun, welcoming environment while maintaining organization and flow
Sales & Retail Operations Process transactions accurately at the front desk and redemption areas
Recommend attractions, upgrades, and merchandise to enhance the guest experience
Scan, handle, and complete all retail purchases efficiently
Maintain clean, organized, and fully stocked retail displays
Support upselling initiatives through product knowledge and engagement
Operations & Communication Assist with bookings, phone inquiries, and guest scheduling support
Manage guest flow, wait times, and communicate delays clearly and professionally
Complete incident reports and document situations accurately when needed
Perform opening, mid-shift, and closing duties to ensure operational readiness
Maintain cleanliness and organization of front desk, lobby, and party areas
Participate in team trainings and meetings as required
Requirements
Qualifications for Success 18 years of age or older
High school diploma or equivalent required
Strong communication and interpersonal skills
Friendly, professional, and team-oriented mindset
Ability to lead small groups or provide clear party instructions
Basic computer, POS, and tablet proficiency
Ability to multitask and stay composed in fast-paced environments
Customer service experience preferred
Must pass a background check
Sheriff's Card
Physical Demands
Ability to stand and walk for extended periods
Frequent movement throughout the facility, including stairs
Ability to lift up to 40 lbs
Ability to clean and reset guest-facing areas (including light janitorial tasks)
Ability to communicate clearly both verbally and in writing
Work Environment
High-energy, fast-paced environment with elevated noise levels
Indoor and occasional outdoor guest interaction
Exposure to varying conditions when assisting guests outside
Adherence to safety and infection control procedures
Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.