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Job description
Welcome Center Administrative SupervisorAt Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, and enthusiastic staff member to join our Operations and Organizational Development Division as our Welcome Center Administrative Supervisor. The Welcome Center Administrative Supervisor leads, mentors, and empowers a team of Administrative Specialists across our Human Services Welcome Centers in Fort Collins and Loveland. The Welcome Center primarily assists clients with public assistance programs (including SNAP, TANF, and Medicaid), answers client inquiries, and connects individuals to community resources. This position is expected to set the standard for exceptional, compassionate customer service to ensure every community member feels supported. The Administrative Supervisor will oversee daily workflows and operational functions to drive efficiency and consistency across both Welcome Center locations. Monday-Friday 8-4:30 pm. This is a full-time, in-office position at both the Fort Collins and Loveland Human Services locations. Typically, you will be at one location three days per week and the other two days per week. However, you may also need to go to both locations during the workday. You must submit three professional references with valid contact information with this application. Please note that current county employees cannot provide professional references.ResponsibilitiesWhat you'll be doing:Directing daily administrative operations and supervise staff across the Fort Collins and Loveland Welcome Centers to foster a cohesive, high-performing team environmentEstablishing operational priorities, procedures, and service standards that streamline daily workflows and ensure compassionate, efficient support for Human Services clientsOverseeing supply logistics, maintaining optimal inventory levels for administrative forms, office essentials, and necessary client itemsRepresent the Welcome Centers in inter-departmental meetings, building strong agency partnerships to align practices, stay current on policy updates, and maintain consistent service deliveryPartnering with fleet inventory team to monitor, track and coordinate maintenance for County fleet vehicles located at Human Services locationsProviding direct, hands-on Welcome Center coverage during peak volumes, staffing coverage gaps, or during emergent or escalated client interactionsQualificationsAll candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.Five (5) years of experience in a related field.Two (2) years of supervisory experience required.Possess reliable transportation to work in any County facility as needed and required.BenefitsHere's what Larimer County offers for all Regular, Limited Term, and Appointed positions:Medical, Dental, and Vision benefitsFSA or HSA (depending on the medical plan)Short- and Long-Term DisabilityEmployee Assistance ProgramBasic Life/AD&D InsuranceAccident and Critical Illness InsuranceRetirement Plan 401(a) with employer match457(b) Deferred CompensationGenerous paid time off, including vacation, sick leave, and holidaysWant to dive into the details? Check out Larimer County's Benefits.Supplemental InformationPosition will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, COAn offer of employment is contingent upon the successful completion of required pre-employment checks or testing. All application components must be submitted by 11:59 PM MT on the closing date listed.Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.
Worksite address
fort collins, CO, 80523, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.