Wellness Case Manager | Jacksonville

Job description

Patient Engagement & Growth Specialist

You've spent your career helping people say yes to something good for them. Maybe that was a nutrition plan, a wellness membership, an aesthetics package, or a new health product. Whatever the setting, you know how to build trust fast, listen for what someone actually wants, and guide them toward a decision without it ever feeling like a pitch.

At NIVA Health, we want that skill working for our patients.

We're looking for a Wellness Case Manager to guide patients through their wellness journey, from their first conversation with our clinic through ongoing treatment plan engagement. This role is built for someone who has spent their career at the intersection of health, wellness, and sales, and who genuinely enjoys both.

You'll work closely with providers and clinic leadership, helping patients stay engaged, informed, and connected to the services that support their health goals.

What You'll Be Doing

Building strong, trust-based relationships with patients from their very first interaction

Guiding patients through NIVA's wellness and therapy offerings, helping them understand what fits their goals

Supporting patient engagement, retention, and wellness treatment plan participation

Coordinating follow-ups, scheduling, and patient communications

Creating a seamless, elevated patient experience at every touchpoint

Tracking personal KPIs tied to engagement, follow-up, and patient enrollment in new services

Supporting new wellness initiatives and service launches within the clinic

Partnering closely with providers and clinic staff in a collaborative environment

Worksite address

jacksonville, FL, 32290, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.