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Job description
Patient Engagement & Growth Specialist
You've spent your career helping people say yes to something good for them. Maybe that was a nutrition plan, a wellness membership, an aesthetics package, or a new health product. Whatever the setting, you know how to build trust fast, listen for what someone actually wants, and guide them toward a decision without it ever feeling like a pitch.
At NIVA Health, we want that skill working for our patients.
We're looking for a Wellness Case Manager to guide patients through their wellness journey, from their first conversation with our clinic through ongoing treatment plan engagement. This role is built for someone who has spent their career at the intersection of health, wellness, and sales, and who genuinely enjoys both.
You'll work closely with providers and clinic leadership, helping patients stay engaged, informed, and connected to the services that support their health goals.
What You'll Be Doing
Building strong, trust-based relationships with patients from their very first interaction
Guiding patients through NIVA's wellness and therapy offerings, helping them understand what fits their goals
Supporting patient engagement, retention, and wellness treatment plan participation
Coordinating follow-ups, scheduling, and patient communications
Creating a seamless, elevated patient experience at every touchpoint
Tracking personal KPIs tied to engagement, follow-up, and patient enrollment in new services
Supporting new wellness initiatives and service launches within the clinic
Partnering closely with providers and clinic staff in a collaborative environment
Requirements
You'll Do Well In This Role If You
Have a track record of guiding people toward a purchase, membership, or programme decision, in wellness, health coaching, or a related field
Are naturally personable, energetic, and confident in one-on-one conversations
Communicate exceptionally well and build rapport quickly
Enjoy working toward measurable goals tied to patient engagement, not just administrative tasks
Are highly organised and proactive with follow-up
Can manage multiple patient relationships at once without losing attention to detail
Thrive in a performance-driven environment that's also genuinely supportive
Stay warm and solution-focused when someone hesitates or says no for now
Benefits
What We Offer
$100k - $130k (inclusive of base + bonus)
Performance-based bonus tied to patient engagement and enrollment outcomes
A high-impact, patient-facing role with real influence over patient outcomes
A growth-oriented wellness environment
A collaborative, close-knit clinic culture
Direct access to clinic leadership and providers
A company culture built around Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity
Important Notes
This is a full-time, on-site clinic role
Rotating schedule may include occasional Saturdays (dependent on clinic operating hours)
This is a non-clinical role. All medical recommendations and treatment plans are directed by licensed providers
Apply
If you genuinely enjoy connecting with people, guiding them toward decisions that improve their life, and being part of a wellness-focused environment where your results matter, we'd love to meet you.
NIVA Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Worksite address
orlando, FL, 32885, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.