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Job description
Wheelchair Seating and Assembly TechnicianJoin Numotion: The Leader in Complex Rehabilitation Technology - Become a Seating Technician! At Numotion, we are on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. We are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement. Join us, and contribute to fulfilling our mission to provide life-changing mobility solutions.Position Overview: Seating TechnicianLocation: Ft. Lauderdale - InterchangePosition Type: Full-Time/RegularEmployment Duration: Regular/At-WillCompensation: HourlyTravel Requirements: Up to 75%Per Diem: Not providedAs a Seating Technician at Numotion, you will be a key player in the successful assembly, delivery, and fitting of Complex Rehabilitation Technology (CRT) equipment. This role supports the Assistive Technology Professional (ATP) and directly contributes to fulfilling Numotion’s vision of delivering life-changing mobility products and services. You will work closely with clients to ensure their mobility needs and functional goals are met, while maintaining high standards of customer service. Given the nature of this role, candidates should be prepared for significant travel of up to 75%, visiting client locations, care facilities, and other sites throughout the Ft. Lauderdale area and surrounding regions.Key Responsibilities:Assist ATPs: Support the ATP team with equipment assembly and delivery as needed, ensuring seamless coordination and timely completion of all assigned tasks.Equipment Assembly and Delivery: Assemble and fit CRT equipment, including manual and power wheelchairs and other assistive technologies, ensuring that client goals are met with minimal oversight.Deliver equipment to client homes, medical facilities, and other designated locations.Troubleshooting: Assess product issues in the field and collaborate with the ATP for effective solutions. Identify mechanical or functional problems and take appropriate corrective action to ensure client safety and satisfaction.Maintain Workspace: Keep the shop and warehouse clean, organized, and safe for all operations. Ensure tools, parts, and equipment are properly stored and accounted for at all times.Vehicle Maintenance: Ensure delivery vehicles are kept clean and in safe working order. Conduct routine checks and report any maintenance needs promptly to the appropriate personnel.Client Relationship Management: Assist in maintaining strong relationships with existing business accounts, including healthcare providers, rehabilitation centers, and individual clients. Represent Numotion professionally in all client-facing interactions.Accurate Documentation: Ensure that all required documentation is completed accurately and in a timely manner, in full compliance with Numotion policies, regulatory requirements, and applicable federal guidelines.Safety Compliance: Adhere to all standard safety procedures and regulations at all times, including proper lifting techniques, vehicle safety protocols, and workplace hazard awareness.In-Service Training: Attend required company training and professional development sessions to stay current with CRT products, industry standards, and Numotion operational procedures.Customer Collaboration: Work closely with ATPs and customers to ensure equipment solutions align with individual client needs, functional goals, and prescribed specifications.Customer Service Focus: Provide outstanding customer service at all times, proactively addressing concerns, answering questions, and ensuring client satisfaction throughout the delivery and fitting process.Problem Solving: Quickly address any concerns raised by customers during deliveries or fittings, seeking guidance from the ATP as necessary to resolve issues efficiently and effectively.Adhere to Leadership Principles: Utilize Numotion Leadership Principles to maintain integrity, compliance, and company values in every aspect of the role.Confidentiality: Maintain strict confidentiality in all employee and customer matters and comply with all federal and organizational policies and regulations, including HIPAA and other applicable privacy standards.Required Skills:Complex Rehabilitation Technology (CRT) equipment assembly and fittingMechanical and/or electrical aptitude for equipment troubleshooting and repairStrong verbal and written communication skillsExcellent organizational and prioritization abilitiesOutstanding customer service and client-facing interaction skillsProblem-solving and critical thinking in fast-paced field environmentsKnowledge of CRT industry products including manual and power wheelchairsAbility to manage multiple priorities and adapt to changing schedulesAccurate documentation and compliance with company and regulatory policiesVehicle operation and basic vehicle maintenance awarenessWarehouse and workspace organization and safety practicesAbility to work collaboratively with Assistive Technology Professionals (ATPs)Commitment to confidentiality and HIPAA complianceContinuous improvement mindset and openness to process enhancementsProficiency in following safety procedures and regulationsRequired Experience:High School diploma or GED requiredMinimum of one year of related mechanical or electrical experience preferredValid State Drivers License with a satisfactory driving record requiredExperience in equipment assembly, delivery, or technical field service preferredPrior experience in the healthcare, durable medical equipment, or CRT industry is a plusExperience working directly with clients or patients in a service-oriented environmentDemonstrated ability to troubleshoot mechanical or electrical equipment issuesExperience maintaining accurate records and completing compliance documentationAbility to travel up to 75% of the time within the Ft. Lauderdale area and surrounding regionsExperience working in a team-based environment alongside clinical or technical professionalsFamiliarity with warehouse operations, inventory management, or logistics is beneficialTrack record of maintaining high standards of customer satisfaction in previous roles
Worksite address
hollywood, FL, 33025, US
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