About this opportunity
Wingstop lists this Wingstop General Manager opportunity in kokomo, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job description:
Position Summary
The General Manager is the business leader of the restaurant, responsible for driving financial performance, building high-performing teams, and ensuring operational excellence. This role owns full accountability for sales, profitability, and execution, operating as the “CEO of the store.”
The GM sets the standard for leadership, culture, and results developing future leaders, delivering exceptional guest experiences, and executing strategic initiatives that drive long-term growth.
Business & Operational Leadership
Own total restaurant performance, including operations, profitability, and team execution
Lead all daily operations with full accountability for results
Ensure consistent execution of Quality, Service, and Cleanliness (QSC) standards
Conduct regular self-audits and operational walkthroughs
Ensure all systems, checklists, and processes are executed consistently
Financial Performance & Cost Control
Own and manage prime cost (labor + food) performance
Maintain labor targets (~20%) and food cost targets (~31%)
Analyze daily sales, labor reports, and key performance metrics
Forecast sales and build strategic schedules to maximize efficiency
Oversee payroll, cash handling, deposits, and financial accuracy
Manage inventory, truck orders, and product levels
Identify and prevent waste, variance, and loss
Sales Growth & Business Development
Drive top-line sales and execute growth strategies
Analyze trends and guest feedback to identify opportunities
Lead upselling and in-store performance initiatives
Execute Local Store Marketing (LSM) strategies and community engagement
Act as a brand ambassador within the local market
Manage online reputation, including guest reviews and feedback
Execute company promotions and initiatives with consistency
Team Leadership & Development
Recruit, hire, and retain a strong, engaged team
Develop Assistant Managers and Shift Leaders into future leaders
Build and maintain a leadership bench for growth
Conduct performance evaluations and hold team members accountable
Foster a positive, high-performance culture focused on results and development
Create clear pathways for internal promotion and career growth
Scheduling & Labor Strategy
Build and manage schedules aligned with sales forecasts
Ensure proper staffing levels across all dayparts
Adjust labor in real time to meet business demands
Hold leadership team accountable to labor performance and productivity
Guest Experience & Brand Protection
Deliver consistent, high-quality guest experiences on every visit
Monitor and improve guest satisfaction metrics
Resolve escalated guest concerns quickly and professionally
Identify and eliminate recurring service or operational issues
Compliance & Safety
Ensure full compliance with food safety, health, and sanitation standards
Maintain all required certifications, including ServSafe
Conduct routine safety checks and ensure equipment functionality
Prepare for and pass all audits and inspections
Administrative & Organizational Leadership
Maintain accurate and timely documentation across all systems
Lead regular team meetings to communicate goals and expectations
Oversee ordering of supplies, uniforms, and operational needs
Ensure inventory processes follow established standards (PAR levels and product mix)
Partner with leadership and support teams to drive business results
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Worksite address
kokomo, IN, 46903, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.