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Job description
Patient Services RepCompany: Atlanta Fibroid CenterLocation: Smyrna, GA 30082Position: Patient Services RepReports To: Practice AdministratorStatus: Full-Time / Non-ExemptSchedule: Monday – Friday 8:30am – 5:30pmSalary: TBDAtlanta Fibroid Center is an Interventional Radiology medical practice that specializes in the nonsurgical treatment of Uterine Fibroids. We are building our communications and digital platform scheduling team and looking to recruit a Patient Services Rep. Are you interested? Do you have skills and experience in the following areas? sales, social media, patient scheduling, EHR or CRM's? Let's TalkPCS Responsibilities:Responsible for answering all inbound calls, text, emails and voicemails in a timely and friendly manner.Utilize patient database, EMR software, scripts, and tools appropriately.Educate customers using live and digital platform.Use discretion and independent judgement in handling sensitive or personal health information.Create and update the customers file and maintain comprehensive logs and task history.Build sustainable relationships and engage customers by going the extra mile.Schedule patients for imaging and Physician appointment. Check insurance benefits.Follow-up with customer leads, calls, text, emails and voicemails daily.Strive to meet or exceed company metrics while providing excellent consistent customer serviceQualifications/Skills:Previous experience in a customer support roleTrack your own work on a daily basis and compare to previous benchmarksStrong phone and verbal communication skillsExcellent listenerAdaptable to different personality typesFamiliarity with Health insurance and CRM technologyCustomer servicePeople skillsData entry skillsSales experienceOutpatient SchedulingAbility to multi-taskSet prioritiesAttention to detailTime management skillsProfessionalismSocial MediaCollege Degree
Worksite address
smyrna, GA, 30080, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.