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Job description
Student Support Services AssistantPurpose or Role of the Position. The Student Support Services Assistant reports to the Director of the Academic Center for Tutoring (ACT) and the Director of the Center for Academic Coaching (CAC). The SSS Assistant collaborates with all ACT and CAC staff to ensure exceptional customer service is provided to students and other stakeholders while providing accurate and timely information via multiple channels of communication.ResponsibilitiesProviding quality customer service and maintaining professional relationships with constituents;Monitoring student traffic for advisors and tutors, particularly during peak advising periods;Communicating verbally and in writing to answer inquiries and provide information (i.e., monitoring CAC and ACT email and answering phones);Creating appointments, maintaining, collecting, and collating data gathered from the online scheduling system and SIS;Supporting the center in marketing, recruiting, training, monitoring student staff, and assessing services;Organizing and staffing internal and external events operating basic office equipment and software;All other related duties as assigned.Required QualificationsTo be considered for a Federal Work Study Student Assistant, the applicant must be a current Columbus State University student, taking at least six (6) credit hour courses per semester.Proposed Salary$8/hr.Required Documents to AttachResume Cover LetterContact InformationIf you have any questions, please contact the Human Resources Office at or e-mail to ValuesExcellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community. Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions. Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience. Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship. Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices. Servant Leadership: Leading through ethical empowerment and service.Conditions of EmploymentAll selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties: A credit check completed for Positions of Trust and or approved departmental Purchase Card usage; Pre-employment drug testing for positions with high-risk responsibilities. Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter. *Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. * For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.Equal Employment OpportunityIt is the policy of Columbus State University to recruit, hire, train, promote, and educate persons without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.Other InformationPosition Classification : Federal Work-Study (FWS) positions are grouped into three general levels based on job duties and required skills: Entry-Level: Basic tasks with little to no prior experience required. Duties may include clerical work, customer service, or general office support. Intermediate: Positions that require some prior experience or specific skills. Duties may include tutoring, lab assistance, or more independent administrative work. Advanced: Roles that require specialized skills, training, or significant responsibility. Duties may include research assistance, technical support, or leadership roles. Procedure for Determining Pay Rate : Federal Work-Study (FWS) pay rates are based on the type of job, responsibilities, and skills required. Pay is set within the university's student wage guidelines and follows federal and state minimum wage laws. Rates may vary by position and are determined in coordination with Financial Aid, based on available funding and the student's FWS award. Evaluation Procedures and Schedules We'll review the applications and interview the most qualified candidates and select the two most qualified.
Worksite address
columbus, GA, 31901, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.