Job description
Workflow Manager, Delta V
masterworks.agency
Role Overview
The Workflow Manager governs the operational flow of work within Delta V and is responsible for managing workflow movement across a vertically integrated team including strategy/planning, creative, proofing, and digital production teams.This position actively manages workflow capacity and work-in-progress (WIP) across Delta V teams. The Workflow Manager sequences work through job stages and monitors workload distribution to maintain stable execution. This role does not determine campaign strategy or portfolio priorities. Instead, it ensures campaigns move through direct mail workflows accurately and within operational capacity.
What You’ll Do
Workflow Governance, Capacity Control & Bottleneck Management
Manage workflow capacity and work-in-progress (WIP) across planning, creative, proofing, production, print buying, and data teams
Sequence campaigns from planning through production stages based on team capacity
Ensure job readiness before execution to guarantee smooth execution
Monitor stage aging and workload distribution to prevent production bottlenecks
Adjust job schedules and sequencing when workload exceeds team capacity
Escalate capacity constraints or production risks to Program Managers and Delta-V Leadership
Task Execution
Facilitate campaign kickoff and confirm internal resources are ready for execution
Set up campaign infrastructure including QR codes and creative templates
Manage creative development and internal review cycles
Route drafts and revisions between creative, proofing, and production teams
Coordinate customer review rounds and route revision requests to execution teams
Advance campaigns through proofing and internal QC stages
Route final artwork through internal approval and final art review processes
Tool & Documentation Hygiene
Maintain accurate workflow tickets and campaign records in operational systems (Mission Control, Gdrive, PageProof, Fibery)
Ensure documented customer preferences and operational standards consistently
Keep workflow systems and proofing platforms clean and current
Maintain accurate stage visibility and status reporting
Who You Are
Required
Experience in production operations, marketing operations, campaign coordination, or workflow management
Experience coordinating work across multiple internal teams
Strong organizational skills and attention to detail in deadline-driven environments
Ability to track dependencies and deadlines across multiple concurrent campaigns without losing accuracy
Strong communication skills when coordinating work across planning, creative, proofing, production, and data teams
Ability to follow defined workflows and escalate issues when work becomes blocked
Comfort working within workflow management or production tracking systems
Preferred
Experience supporting direct mail, print production, or marketing campaign production
Familiarity with creative review cycles, proofing processes, or revision management
Experience working with workflow or production management tools (Fibery, PageProof, ClickUp, etc.)
Experience working in agency, marketing production, or campaign operations environments
Salary: 50-60k DOEOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.