About this opportunity
Macy's lists this Workforce Reporting & Scheduling Transformation Lead opportunity in deerfield township, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Macy's is seeking a Manager, Workforce Support, Transformation & Reporting to lead reporting, transformation, governance, and partnerships across Workforce Management and Contact Center Operations. You will convert data into actionable insights to influence senior leadership and drive service performance, customer experience, and efficiency.
You will oversee governance routines, executive communications, and multi-team collaboration, including a major scheduling system conversion, with a focus
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.