About this opportunity
The Sage Group lists this Workplace Experience Coordinator, Front Reception opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Workplace Experience Coordinator, Front Reception
Contract, 6 Mo | On-Site, New York | $95/hour
Job Description
On behalf of our client, we are hiring a Workplace Experience Coordinator, Front Reception to join as the first point of contact for guests, visitors, and employees arriving at our client’s headquarters.
Based at the front desk of our client’s Executive Business Center (EBC), you will greet and check in every guest, direct the flow of visitors, deliveries, and meeting traffic throughout the day, and make sure everyone who walks in feels well cared for.
From that home base you will also support the broader hospitality team with scheduling, space upkeep, event setup, and programming across the EBC and Wellness Center.
The ideal candidate has front desk, reception, or hospitality experience, is comfortable staying calm and organized when several people need something at once, and brings genuine warmth and attention to detail to a busy, visitor-facing role.
This is an on-site, front-of-house role. Candidates must be able to lift and carry up to 25 pounds repeatedly throughout a shift (e.g., packages, cases of beverages, chairs, and event supplies), remain on their feet for at least 3 hours per day while greeting guests, escorting visitors, and resetting spaces, and move throughout the building regularly, including walking between the front desk, meeting rooms, and amenity spaces.
Key responsibilities
Front reception and guest support
Front Reception : Staff the EBC front desk as the primary point of contact for
guests and visitors. Greet and check in arrivals, issue visitor badges, notify
hosts, and escort or direct guests to the right meeting room, restroom, or
amenity space
Traffic Coordination: Manage the day-to-day flow of the space: track who is
expected and when, keep arrivals moving during back-to-back meetings,
receive and route deliveries and packages, field front desk phone and email
inquiries, and flag anything unusual to the Workplace Experience Lead or
Security
Guest Support: Anticipate and take care of guests throughout their visit: offer
beverages, provide directions and local recommendations, help with Wi-Fi
and other basic needs, and check in on meetings in progress so guests are
comfortable from arrival to departure
Hospitality team support
Scheduling Support : Assist with scheduling coordination for business
meetings and events, working closely with the Workplace Experience Lead
and Administrative teams to help resolve conflicts and keep the day's
calendar running smoothly
Space & Facility Upkeep : Perform regular walk-throughs of the reception
area, meeting rooms, and amenity spaces between visits, resetting rooms,
restocking supplies, and partnering with the Facilities team on cleanliness and maintenance needs as they come up
Event Support: Assist with room setup and breakdown according to
specifications, ensuring all technology, furniture, and amenities are properly
configured
Program Assistance: Support Experience Enrichment programming by
helping with classroom setup, registration, and check-in
Administrative Support: Keep the visitor log and daily front desk notes
current, and help the Workplace Experience Lead organize information for
monthly reports
Minimum qualifications
2-3 years of experience at a front desk, reception, concierge, or similar
guest-facing role in workplace operations, hospitality, or customer service
We require at least a Bachelor's degree in a related field or equivalent
experience.
Enjoys being the first face people see and takes pride in warm, consistent
service that reflects company values
Stays calm and organized when several guests, calls, and deliveries arrive at
once, and can prioritize on the fly without letting anything drop
Interacts professionally and discreetly with executives, VIP guests, vendors,
and employees
Dependable about desk coverage: reliably present during coverage hours and
proactive about coordinating breaks and handoffs
Clear written and in-person communication with hosts, Security, Facilities, and
the Workplace Experience Lead, and knows when to escalate
Takes ownership of the reception area and assigned spaces, follows
checklists and procedures carefully, and notices small setup or maintenance
issues before guests do
Able to autonomously complete large portions of work scoped by others, and
shows initiative in solving issues and recommending improvements
Experience with visitor management or badging systems, basic scheduling
software, and Microsoft Office or Google Workspace
Open to feedback, asks thoughtful questions, is eager to grow within
workplace experience, and raises concerns about safety and ethics when
appropriate
Able to meet the physical requirements described above, including repeatedly
lifting 25 pounds and being on your feet at least 3 hours a day
Preferred qualifications
Experience at the front desk of a corporate office, hotel, executive briefing
center, or event venue
Experience working with security or visitor management teams on check-in
and badging procedures
Relevant certifications or coursework in hospitality, customer service, or
related fields
Experience in technology companies or fast-paced environments
Basic knowledge of wellness programs or employee amenities
Interest in learning about art, culture, and storytelling in workplace
environments
Why join us
The front desk is the first impression our client makes on every guest who visits our
headquarters. In this role you will set the tone for each visit and be part of the
hospitality team behind the EBC and our amenity spaces.
Our Leadership Support team plays a crucial role in creating conditions where
breakthrough AI safety research can flourish.
You'll work in a culture that values impact over sophistication, where everyone contributes regardless of role, and where the mission is the final arbiter in our decisions.
Contract, 6 Months
On-Site, New York
$95/hour
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.