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Job description
Workshop Manager & Technical Service SpecialistEnd client name: ZollernRole: Workshop Manager & Technical Service Specialist (Spare parts sales, claim and repair management)Location: Ponchatoula, LA 70454Key Responsibilities:Development and execution of sales strategies to expand into new markets and maintain existing client relationshipsCustomer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairsClose collaboration with inside sales from order entry and analysis to proposal development and customer negotiationsPlanning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winchesIndependent troubleshooting and mechanical repair work, both in-house and at customer locationsPreparation of quotations and technical documentation for spare parts and repair servicesConducting customer meetings, technical inspections, and tailored sales presentationsCollaboration with internal teams to develop customized solutions and ensure high-quality service deliveryProcessing customer orders in line with deadlines, cost targets, and quality standardsPreliminary contract reviews and support in customer negotiationsAccurate documentation of sales activities, service operations, and market trendsParticipation in ongoing training to stay current with product offerings and industry developmentsQualifications:Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winchesStrong technical understanding and affinity for mechanical systems, ideally in drive technologyStructured and independent working style with a high level of responsibility and reliabilityExperience in customer service or technical field service is highly desirableValid driver's licenseWillingness to travel frequently, including international assignments (approx. 35% or more)Team player with strong communication skills and a customer-oriented mindsetAbility to professionally interact with clients on-site and represent the companyProficient in MS Office; experience with ERP systems (Sage) is a plusMust-Have's:Demonstrated hands-on experience assembling, maintaining, and repairing gearboxes and winchesStrong technical understanding of mechanical systems, ideally within drive technologyProven capability to independently troubleshoot and perform mechanical repair work both in-house and at customer sitesNice to Have:Experience in customer service or technical field serviceExperience with ERP systems (Sage)Additional Information:Location: Ponchatoula, LA 70454Compensation range and bonus eligibility: $60K - $70KRelocation: Relocation support can be discussed for the right candidateWillingness and ability to travel frequently, including international travel (approximately 35% or more)
Worksite address
ponchatoula, LA, 70454, US
Who can apply
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