Job description
Overview
Lifeway is seeking a Worship Technical Specialist to serve as a key resource for Lifeway Worship, blending technical expertise with a heart for ministry to support churches and worship teams across the country. In this role, you will manage digital and physical worship assets, provide advanced technical support for LifewayWorship.com, and collaborate with programmers, legal, and ministry leadership on strategic worship initiatives. This is a unique opportunity for someone who understands both the technical and ministry dimensions of worship resource development and wants their work to have lasting impact in the local church.
Why Lifeway?
Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and parental leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.
Learn more about our culture at team.lifeway.com/culture-code
This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings.
Responsibilities
Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
Limited travel: 2-4 times per year, typically overnight
Provide advanced technical support for LifewayWorship.com via phone, chat, and email, resolving escalated issues for customers, church partners, and internal support teams
Serve as the primary liaison for the Lifeway Worship Customer Service Teams channel, assisting Church Sales & Support Specialists with complex or escalated cases
Investigate and resolve technical and product-related customer inquiries, maintaining a support spreadsheet to ensure timely follow-ups and accurate records
Manage all digital and physical worship assets, including archive organization, duplication of physical masters, artwork development for vendor relationships, and custom audio edits for church sound systems
Partner with the Legal team to ensure rights and royalties for worship assets are properly administered
Coordinate shipping, tracking, and fulfillment of vendor orders and sample products in partnership with the Order Research team
Oversee One Source administration for Canon accounts and manage Metro 2 mailing list memberships to maintain database accuracy
Collaborate with programmers on regression testing, bug fixes, and feature support for LifewayWorship.com
Support and lead new Lifeway Worship initiatives in partnership with the Project Team Leader, including content development and ministry partnerships
Continuously evaluate and recommend improvements to technical support systems, digital resource management, and customer service processes
Qualifications
Education
Bachelor's degree in Computer Science, Digital Media, Music, or a related field, required
Master's degree, not required
Advanced graduate degree (PhD, etc.), not required
Skills, Knowledge, & Experiences, required
Ability to travel to the Middle Tennessee area 2-4 times annually for team gatherings
3+ years of experience in technical support, digital media, or a related field
Experience in local church music ministry
Experience in web design and development
Technical troubleshooting and web platform support
Digital asset management and organization
Vendor coordination and order fulfillment
Clear written and verbal communication across phone, chat, and email
Actively involved in an evangelical Christian church
Skills, Knowledge, & Experiences, preferred
Familiarity with rights and royalty administration for digital media
Experience with regression testing or software QA processes
Experience with audio editing for worship or church sound systems
Background in content development for digital ministry platforms
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.