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Job description
The Call Center Technician serves as the first point of contact for IT support, providing remote troubleshooting for hardware, software, network, POS, and MNSP issues, while coordinating with technicians and vendors to ensure timely resolution.
Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The Call Center Technician acts as the first point of contact for IT support across H&S Energy Group.
Operating remotely, the role provides troubleshooting and technical assistance for hardware, software, and network issues—including POS systems and MNSP-related disruptions—while coordinating with field technicians and vendors to ensure timely resolutions.
Bachelor’s degree in IT, Computer Science, or related field
At least 2 years of remote IT support/service desk experience.
Ability to work independently in a fully remote role (aligned to PST)
Knows how to work in a team environment
Familiarity with ITIL service delivery and escalation workflows.
Preferred: knowledge of POS, MNSP, and fuel management systems.
Skills in MDM and RMM tools.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.